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My Kenmore Washer HE2 Plus is showing on the led screen "F-28", and it's not letting me start it. The door is locked with cloth inside. Pleas help.

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F28 is a Door Latch Unlock error. This occurs after the door attempts to lock 6 times. With no successful lock achieved, the error code will be generated. Check the following:


1.First, UNPLUG the washer in an attempt to reset the Central Control Unit (CCU). Sometimes this is all that required in order to clear momentary glitches with the unit. If the error code reappears, proceed to step 2.
2.Check the door switch/latch for foreign objects that may have become lodged in the mechanism and may be preventing it from operating.
3.Check the wiring harness from the CCU to the door latch. The harness can be accessed by removing the washer top panel. Remove the panel by removing the three screws that hold the panel in place in the rear of the washer. With the screws removed, the panel will slide back, and then off.

If you determine the door latch to be defective, the following steps will give you the necessary information needed to replace it:

1. Unplug washer.
2. Remove the outer portion of the door bellow. This is the gray rubber boot around the door. Feel around the edge of the door bellow where it attaches to the front of the washer. You will find a wire retaining hoop in the seam between the rubber and the front case. Follow this wire hoop to the bottom of the door bellow and you will find a tension spring. Carefully, stretch this spring apart and remove the wire hoop.
3. Pull the rubber bellow from the door facing on the front of the washer being careful not to rip or tear it. Once removed, fold the rubber backwards inside the drum so you can access behind the front panel. DO NOT remove the rubber bellow from the wash tub.
4. The door latch assembly is located behind the front panel of the washer on the right hand side. Locate and remove the three screws on the washer front that hold the door latch assembly in place. The whole assembly should come free from the washer front and be held by a plastic mounting bracket and several wire connectors.
5. Carefully remove the latch assembly from the plastic mounting bracket BEFORE attempting to unplug any wires. It makes it much easier to access if you do.
6. Unplug the wire connectors using care not to break any of the wires. You may want to write them down, but I believe they will only plug into their respective slots.
7. Remove the old door latch and install the new one in the reverse order of the steps I just presented to you. Plug the wires back in first, then place the whole assembly back into the plastic mounting bracket, and then reattach to the front of the washer.
8. Now, when you get the reinstalling the rubber door boot, you may want to get the assistance of a second pair of hands as it can be difficult sometimes to manipulate the wire retainer back into place. Carefully reattach the rubber bellow to the door facing on the front of the washer first.
9. Starting at the top of the door bellow at the 12 o'clock position begin inserting the wire hoop back into the groove. Work your way around with both hands to the 4 and 8 o'clock positions. (This is where you could use those second pair of hands). While holding a slight downward tension on the wire hoop to keep it in place, pull the tension spring apart enough to snap the remaining part of the hoop into place at the bottom. Once you've completed these steps make sure the door closes and latches properly. NEVER slam a door with an electronic latch. They can break easily.

NOTE: An alternate method to replace the door latch is to remove the top panel and work from the top and down behind the front panel. Due to the limited space, removing the front of the door bellow can be a better option.

Now plug the washer back in and test operate. NOTE: You can run diagnostics on these washers by referring to the tech sheet provided by the manufacturer. The tech sheet is located behind the lower panel under the door, or along the interior cabinet walls. Included, are instructions on how to run diagnostics and troubleshooting tips associated with the list of fault codes. It is recommended that this tech sheet remain inside the washer to prevent it from being lost

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Posted on Sep 10, 2010

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Door is lock on my washing machine with cloth inside, what do i need to to?


Hello,

The usually reason the door remains locked once the cycle is over is because the filter screen on the drain pump is blocked so not all the water could drain out...the door lock is tied into the pump and until the pump tells the control board that the wate r is out the door will not unlock. This tip i wrote will show ya how to take apart the washer to clean the filter on the pump.
http://www1.fixya.com/support/r10121384-check_when_duet_washer_door_locked_after



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Sep 23, 2011 | Kenmore HE2 Plus Front Load Washer

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F22 error (in any washer setting) will not start, and cannot get door open. What "electrical "problem is this? Also, how do I get my clothes out short of using a crow bar on the front door!


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Feb 02, 2011 | Kenmore HE2 Plus Front Load Washer

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Starts cycle then stops and displays F-28 and F-29 codes wont spin or get all water out of clothes


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Jan 22, 2011 | Kenmore HE2 Plus Front Load Washer

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Washer flashing F22 and dooris locked and will not open. How do you unlock the door to reove the clothes?


This error occurs if the touch-pad/LED assembly is not able to
transmit/receive data to/from the central control unit (CCU).

Sample tech sheet for HE frontloada

Get your tech sheet by removing your bottom panel or posting your model number here

Duet manual and more here

Sep 10, 2010 | Kenmore HE2 Plus Front Load Washer

1 Answer

F-28 code


F28 means your washer is locked and not unlocking. To unlock your washer take the bottom access panel off by removing the 3 bottom screws.
Reach up near the latching assembly & Attached to the door latch is a little plastic pull lever. Pull down on this lever and open the door. Unplug your washer for 60 seconds and plug your washer back in. If the error re-occurs you need to replace your door lock.

Thanks for using FixYa - a FixYa rating is appreciated for answering your FREE question.

Jun 28, 2009 | Kenmore HE2 Plus Front Load Washer

1 Answer

Kenmore F-28 error - door locked can't get in


Unplug the machine.
Wait 15 seconds.
Plug machine back in.
Press and hold the Power button until the lights come on.
Press and hold Start.
When you hear a click, press Stop.
Open door.

You still have an F-28 issue but you can at least get your clothes now.

Hope this helps.

Jun 09, 2009 | Kenmore HE2 Plus Front Load Washer

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