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My xbox disc tray will not close

My xbox 360's disc tray will not stay closed My xbox tray wont close. It got stuck and it wont go in. Apparentelly my kid pulled it out to far.

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The tray component gears were probably stripped and the tray is now shifted vertically to high or low. Because when the tray moves back and forth the inside eye set up moves into the disc to hold it. Solution Have X-Box fix you problem for around $80 or less. Call 1-800-4MY-XBOX. They will send you a postage paid box. Also check to make sure nothing lose was in the xbox and also try to slam the door hard over and over as it try to slid in itself.

Posted on May 28, 2009

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1 Answer

Tray won't close


Use the following steps to close the disc tray on an original Xbox 360 console.
Step 1: Remove the disc from the tray Step 2: Make sure the faceplate is on correctly
The faceplate is the plastic piece on the front of your console.
  • Press firmly around the edges of your faceplate to snap it into place (make sure it is flush with the rest of the console). If the faceplate is not on correctly, the disc tray won't close.
  • If you find that the faceplate is the problem, please contact Xbox Support to order a replacement faceplate.
If this does not resolve your issue, please try step 3. Step 3: Press the eject buttonTry closing the disc tray by pressing the eject button. If the disc tray successfully closes, open the tray and insert a disc. Now try opening and closing the tray with a disc in the tray.
Note Make sure that the disc isn't sticky and doesn't have any labels that could prevent the tray from closing.
If your disc drive still will not close, please try step 4. Step 4: Move the disc drive tray
  1. Gently move the tray up and down, and then from side to side.
  2. Press the eject button on your Xbox 360 console.If your disc drive still will not close, you need to have your console repaired.
  3. Step 5: Request a repair If the disc tray still won't close properly, your Xbox 360 console needs to be repaired.


Xbox 360 S consoleUse the following steps to close the disc tray on an Xbox 360 S console. Step 1: Remove disc from the trayIf there is a disc in the disc tray, remove the disc. Step 2: Press the eject buttonTry closing the disc tray by pressing the eject button. If the disc tray closes successfully, open the tray and insert a disc. Now, try opening and closing the tray with a disc in the tray.

Note Make sure that the disc isn't sticky and doesn't have any labels that could prevent the tray from closing.

stickerdisc.jpg

If the disc tray still will not close, please try step 3. Step 3: Move the disc drive tray
  1. Gently move the tray up and down, and then from side to side.
  2. Press the eject button on your Xbox S 360 console.

If the disc tray still will not close, you need to have your console repaired. Step 4: Request a repairIf the disc tray will not close, you need to have your console repaired.

Dec 16, 2010 | Microsoft Xbox 360 Console

2 Answers

Put disc in xbox 360, said reading then open tray. wont play no discs


@paulhull58 when the disc tray closes push down firmly on the top of your xbox where the tray is. if not clean your disc.

Apr 04, 2010 | Microsoft Xbox 360 Console

3 Answers

My xbox 360 disc tray wont open how do i fix that problem


Slap the top of the the box as you press eject. that will get it open.
then wipe a little rubbing alcohol on the black belt
just under the tray . And a little petroleum jell in the
tracks under the tray . Then open and close the tray to
work it in.


Rob

Sep 19, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 disk tray wont stay shut


My 360 is/was having a similar problem...my 360 would say "reading disc" then "open tray". Well since my system is only about 8 months old...I opted to send it in for repair. Its under warranty. My system is in route to be fixed as we speak. I would advise you to get yours registered too.

May 28, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 door will not stay closed


take the faceplate off then open and close it,
also make sure there is nothing blocking the door and there are no other discs in the tray.

Nov 16, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox 360


THINGS TO TRY loadTOCNode(1, 'whattotry'); 1. If possible, remove any discs that are in the tray. 2. Push the eject button to close the tray. 3. If the tray won't close and seems to be stuck, gently move the tray up, down, and to the side. 4. Check around the disc tray and make sure the faceplate is fitted correctly. If the faceplate isn't fitted correctly, the disc tray may not be able to close. 5. If the tray still does not close, contact Xbox Customer Service.

Jul 30, 2008 | Microsoft Xbox 360 Console

1 Answer

Disc Tray wont stay shut


A lot of people have this problem. Before you post, look around.

Anyway, I was able to call xbox 360 customer support. We did the troubleshooting but it still would not work, so they took my xbox 360 in for repairs. I would not try to fix it on your own because it might negate the warranty.

Xbox Support: 1-800-4MY-XBOX

Jun 22, 2008 | Microsoft Xbox 360 Console

3 Answers

Disc tray


The best way, my brother found out is to turn the console into a different position like if it's laying flat flip it up or vise-virsa.

Mar 23, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 tray wont stay shut


I just solved this problem, very simple actually. Possibly can happen when the drive WILL close, but then loud noise as it tries to spin the disc up. Open the drive up (4 little screws on the bottom) and lift the lid up. If you look on the top white magnet spinner, the bottom side of the magnet system broke off of the disc motor. It will look like a little metal ring stuck to the white spinner thing whatever it's called. I popped that off and examined it, then used some krazy glue to stick it back on the motor spindle and it's away and going now. The reason the drive will not close, is because when the little magnet first breaks off it can get misaligned then when it tries to shut it gets in the way. The MAY be the cause to the problem. I fixed this issue today with mine, hitachi drive.

Feb 15, 2008 | Microsoft Xbox 360 Console

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