Question about Office Equipment & Supplies
You need to run installation CD supplied with the printer before connecting the pronter, When you run cd you will be prompted to connect printer at a certain stage. Make sure printer is plugged into the mains and powered on when you do this.And complete installation with cd
If you do not have cd get drivers and utilities from hp website.
If it will still not be recognised try and connect that to different USB port. (it depends on your usb ports configuration, some of them might not recognise that as locked to different devices)
If printer will still not be recognised can you tell if you can see lights on the printer?
If still not ok on PC click on start -> control panel->system->device manger. In device manager select Universal serial bus controllers. right click on each of them and select option to uninstall. Reboot PC and start installation from CD from scratch.
If this will not resolve the problem try and connect printer to another PC.
If it will not be recognised - contact HP for service. This is hardware problem and printer need to be repaired.
Posted on May 28, 2009
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Posted on Jan 02, 2017
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