Question about Toshiba Satellite A215-S7422 Notebook

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Screen doesn't seem to be working; no sound; no longer able to connect to wireless network.

My son's laptop recently lost its ability to connect to the internet. It is running with Windows Vista. When I try to install updates they fail, and I am getting a message that the adaptor is outdated or not installed. After trying to reset his internet connection by directly connecting to the LAN, the power will turn on to the laptop, but the screen stays black. Please help!

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  • davecjmaddox May 29, 2009

    Fortunately, I read on FixYa.com to do exactly what you suggested to boot the laptop, and it worked. Now, after unsuccessfully trying to connect to the internet, I clicked on "diagnose" in the unconnected browser window, and got a message saying that the Realtek RTL8101E driver has problems. So, I tried to manually update the driver by using another computer to download a fix to a disk, and the laptop gives a message that the current driver is best suited for the computer. Any advice now? It is operating with Windows Vista. There is also still no sound.

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  • 39 Answers

In the cases of solving a problem leads to a totally different problem its usually some user error ;)

try to turn off the computer, remove the powercable and battery for a few minutes.

reinsert the battery and try to boot again.

come back to me if you need help with the internettissue after you get it to boot again.

Posted on May 29, 2009

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