Question about HP DeskJet 712c InkJet Printer

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Trying to install HP Deskjet 712c on computer with windows xp

When installing, I get a message "software being installed for this hardware has not passed windows logo testing to verify its compatibility with windows xp". "Installing may permanently damage computer". I called HP support and was told this printer is NOT compatible with windows xp. Is this true?? I can't believe there isn't a fix for the problem. Thanks for your input!!

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  • richfoy May 29, 2009

    Thanks for the two suggestions, however I am not very computer literate and have done everything to no avail. When trying to add the printer I keep getting the message "unable to find any drivers"...it never does come up with a list to choose from. Guess I'll just have to ditch this printer....want to buy a new computer anyway, but am waiting for Windows 7!!!!!

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Hi there
i have just had a quick look and the hp dj712c drivers are included with winxp base build so there should be no need to install any drivers from external source ie cd if you got to add new printer remove the tick from the scan for printer box then select hp and page down till you find the 712c then install all sould work fine


Regards Al "alstech"

Posted on May 28, 2009

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You shouldn't need any software to print to this printer under XP, just let XP find the best or closest match to your printer and install it. It might be a Deskjet 700 or something but it'll work as a printer. The old software was probably for Windows 98.

Posted on May 28, 2009

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