Question about Maytag Neptune MAH5500B Front Load Washer

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Washer will not drain (nd help code)

Had a repair person check for plugged hose or pump. He concluded it was a bad board. I bought a new board and it didn't solve the problem. He gave me part of a service manual that shows how to put the washer into "Board Output Test" by pushing the "rinse" key and it looks like if I do this and push the "presoaks" key, it will activate the pump and let me know if it is working (I will do it when the washer is full of water). It says you must be in service mode to to perform the board output test and the part of the manual that tells how to put the washer in service mode is missing. How do I put the washer in service mode? Am I on the right track or should I be looking at something else?

Posted by Anonymous on

  • Anonymous May 28, 2009

    Thanks localwonder,

    I agree that I could see if the pump motor circuit is open, but it is also possible that it has an internal obstruction or a broken impeller so I thought if I could just get it into service mode and activate the pump when there is water in the washer, I could quicky see if the pump is working or not. If the pump, eficiently pumps down the tank, I will know to look elsewhere before I tear into it.

  • Michael Masters
    Michael Masters May 11, 2010

    Its much easier to just test the pump with a ohm meter.



1 Answer

I found that one the plastic features on the bottom of the pump housing that mount the pump to the sheet metal floor of the washer had broken off. This allowed the pump to move around during opperation which cause the power connections to become loose and have intermitant contact. I cleaned up the connections and used shills to tighten up the pump mount and it works fine. Pretty dissapointing to pay a "qualified" technician to come and overlook such a simple problem and tell me to buy a new board :(

Posted on Jun 01, 2009


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Nd error code, what does this mean

ND stands for No Drain.
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If you can hear your drain pump operating, you should check for blocked piping. If you have water in the washer, unhook your washer hose from the back of the washer and lower down to the floor to see if water drains from your washer. If little water runs out there is a good chance that the hoses inside your washer are plugged with something. If water runs out freely, then there is a problem with your pump that will not allow it to pump water up to your drain hookup.

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Maytag 2400aaww Front loader had ND code. Want to see if the pump is clogged before I make a repair call or buy a new one. Had this problem before and paid through the nose to fix it. How do I access the...

ND means no drain, the water level fails to drop below the low water level in final spin.
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1 restricted drain system.
2 kinked/plugged drain hose or pump
3 faulty pump
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if you find none of the above you have a faulty control board.
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Washer Error Codes ND IS -No Drain There could be two problems...The drain could be clogged, or the water pump could be bad. Or the belt that runs the pump is sliping or broken
  1. Unplug the washer from the electric outlet.
  2. 3Open the case, and disconnect the water hose from the outlet of the water pump.
  3. 4If you get water pouring out from the pump, then plug that up and check the hose to the sewer. If that is clogged, then you have found the problem.
  4. 5Some washers have a self cleaning filter in that hose somewhere. Check that to be sure it is working properly.
  5. 6Reassemble hose from step 3.
  6. 7Plug washer back in. If it pumps out now, then you are done. If it doesn't, then the water pump is probably defective, so replace it.
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Hi Zandra,

Thanks for using FixYa. Error code ND means “No Drain issue”. To start with you’ll need to check for any restriction in pump assembly. It can also be due to a restricted drain hose or loose wire at pump. If after cleaning the drain hose the issue is not resolved then it means the pump has gone bad and unfortunately needs to be replaced. Please do rate the solution if the issue is resolved or post a comment for further assistance.


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Shows code nd washer only hums when restarted and door will not open

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What does the code nd stands for on the maytag front load washer?

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HI, check the following to address this issue.

1. Clogged drain line or water pump
Check to see if there's something stuck inside the pump or the drain hose connected to the pump (pump is usually located at the bottom and towards the back of the washing machine).

2. Water Pump
If the drain line isn't clogged, you may have a problem with the water pump such as a frozen pulley or a broken impeller. If that's the case replace the water pump. Note: if you have a belt driven washer, check the belt(s) for cracks, as this would be a perfect time to replace the belt(s) if needed.

**The most common issue will be an obstructed hose or, line

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