Question about Dell 1600n All-In-One Laser Printer

3 Answers

Error message is "jam 1 or no cartridge" but no paper in path, and cartridge in place.

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  • lkreid7 May 28, 2009

    I've called Dell Service already, and they say you need a new printer.

  • lkreid7 May 28, 2009

    grey arm in place. reassembled. still not working. same error message.

  • lkreid7 May 28, 2009

    the gray plastic arm was in place. Same error message

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Try to open the lid cover of the unit and check very carefully inside.

remember even how small the paper it will still caused a paper jam to your machine.

after that try to turn it off and turn it on again.

let me know what happen next.

thanks.

Posted on May 28, 2009

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I'll do my best to explain the fix. First, verify that there is actually no paper jam (open all the doors, take out the paper tray, take out the toner/drum unit and visually inspect),

If none, chances are there is a little plastic piece inside the printer that has popped out. The little piece allows the printer to detect when a sheet is exiting the printer. When it pops out, its gives the printer a false reading which makes the printer think there is a paper jam.

So, onto the fix. Turn printer off and unplug the printer from all cables (power, USB, phone, RJ45, etc). Secondly, take out the drum/toner unit and place in a dark spot like a closet.

Next, with the back of the printer facing you, turn the printer over so that it is resting on its front. The bottom should be facing you, and the back of the unit should be pointing towards the ceiling. I will use this orientation when describing the following steps.

Most of the back of the printer is actually a removable piece held in place by 4 silver cross head screws. Two are near the bottom of the printer in fairly deep recesses. The top two are easily accessible. Using a regular cross head (not flat head) screw driver, remove the 4 screws.

Once removed, the entire back panel should lift right off. You will then see the inside of the printer. You are looking for a small, gray plastic piece with a spring attached to it. It will probably be loose in the back of the printer. Its approximately 1.5" long and is roughly S-shaped. One end is different then the other, with one end being relatively skinny and the other end having a sort of paddle shape.

This is the piece that has popped out and makes the printer think there is always a paper jam. If this piece is not loose and is properly secured in place then you have a different problem. Reassemble the printer and call Dell for a replacement printer.

If the piece is loose, pick it up but ground yourself to the printer by touching any metal in the printer. Try not to touch the various electronics inside the printer unnecessarily.

Looking at the back of the printer, roughly in the middle where the paper exits is a black bar with various rollers on it. Below this should be a piece of sheet metal, gray in color, running from once side to the other (left to right) of the printer.

Visually follow this sheet metal piece. Roughly in the middle (left to right again) should be a small rectangular opening. Immediately below this should be a little black plastic piece with two little arms sticking out towards you, with a third arm perpendicular to the first two. This piece will be mounted on a small beige/brown PCB.

This is the actual sensor that the gray S-piece popped out of. If you look at the gray S-piece, you will notice that it has two little round knobs, one sticking out on each side. These knobs snap into the small semi-circular feature on the top of the two arms. The third arm is where the spring on the S-piece pushes against.

So, take the gray S-piece and hold it so that the spring is on the left, the thick paddle part is pointing towards the bottom of the printer, and the skinny part is pointing towards the top of the printer (towards the scanner section).

The skinny curved section of the gray S-Piece actually hooks behind the black roller. Thread the skinny curved section of the S-piece through the rectangular opening in the sheet metal piece and hook it behind the black roller.

Next, locate the two knobs on gray s-piece with the arms on the sensor so that they align with the top of the arms. Ensure that the spring's free arm is also lined up with the third arm on the sensor. When lined up, push down with a a small amount of force. You feel/hear a faint snap as the piece clips onto place.

Check that the spring is properly located in its arm by pushing against S-piece to make it rotate. When you let go, it should spring back to its default position.

That's it! Reassemble the back cover using the 4 screws. Go finger-tight only. These screws are only tapping into the plastic so if you over-torque them you will strip the holes. Then using the manual feeder repetitiously will clear the error if it isn't already clear. Let me know if you have any further questions.


Benjamin

Posted on May 28, 2009

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Call Dell Service and tell them that the rear paper sensor arm (gray S-shaped piece attached to middle of metal support bracket on the fuser--it obstructs the jam sensor when paper is rolling through) has broken. They will be able to tell you if you can order a new sensor arm or whether you must order the entire fuser assembly.

pls rate this.

hope it works.

Posted on May 28, 2009

  • meteshadow May 28, 2009

    sorry for you.

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1 Answer

Paper jammed open left cover


Hello, To solve this problem try follow this steps
1. Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred.

2. Turn off the printer.

3. Remove any paper trays, inspect them for wrinkled or damage paper.

4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.

5. If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.
6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly
The goal is to keep the paper from tearing. If several pieces are jammed together,try pulling out the middle piece first to loosen the jam.

7. If the paper does tear, try rotating the roller gears manually to free the paper.

8. Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.

9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
Thanks


























Jun 29, 2011 | Office Equipment & Supplies

1 Answer

Sir my printer problem is on printer menu write a clearing paper path what is this massage and give me solution.


Thank you contacting FixYa for your printer inquiry.
This error is associated with either a sheet of paper blocking the paper path or a partial piece of paper that blocks path or trips a sensor. The printer will usually throw up a error code 13.XX on the display and the XX is a number that will indicate where in the paper path this error most probably occurred. Just follow the steps for your error on the below chart.
This link will take you to the user guide which will be helpfull identifying components and providing guidelines for most of the helpful hints and things you will need to know about this printer.
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00218691/c00218691.pdf
Locate your error on the matrix below and follow the steps. Comment back if you need more help. Thank you again for contacting FixYa.
TF
HP Laserjet Error Codes 0 - 19 Message on printer Display Panel What it means. What to do. 13.XX PAPER JAM [LOCATION] Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken. For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for proper operation. 3.0 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation. 13.1 PAPER JAM OPEN INPUT TRAYS Paper-delay jam at paperfeed area. 1. Ensure that paper trays are loaded and adjusted properly so media can feed from the tray. It might be necessary to reduce the stack height of media in the tray. 2. Check the input area for obstructions such as media in the path. Also check to see if the registration assembly damaged or unseated. 3. Replace any defective sensors or flags. 4. Verify the media meets the specifications. 5. Check the pickup feed and separation rollers for unusual wear. Replace as needed. 6. Rotate the media in the input tray by 180° and/or turn it over On NX engines this is most likely the fuser flag or the ACPM. The ACPM has a photosensor hard-wired to the back of it. 13.10 PAPER JAM CHECK DUPLEXER Jam at duplexer. 1. Check the duplexer and the rear area of the printer for obstructions or damage. 2. Check the duplexer for proper operation. Replace the duplexer if a sensor is defective. On a 5si, 8000, or 8100 series laserjet a Duplex Jam can be caused by a tray 2 and 3 feed assembly failure. 13.14 For Laserjet 5si. This error is caused by a defective paper control PCA Replace paper control PCA. 13.2 PAPER JAM OPEN INPUT TRAYS Paper-stopped jam at paper-feed area. 1. Check the input area for obstructions such as paper in the path. Also check to see if the registration assembly is damaged or if the transfer roller is out of place. 2. Replace any defective sensors or flags. 3. Ensure the media does not exceed the maximum length. 4. If multiple sheets are feeding, it might be necessary to fan the media and reduce the stack height. Also, replace separation pad. 5. Verify that the fuser is properly installed. On NX engines this is an input jam. 13.20 PAPER JAM CHECK REAR DOOR Media stopped in the paper path during power on or when the top door was closed. 1. Remove all media in the paper path, and then open and close the top cover. 2. If the message persists after all media is removed: Check if media is jammed in the prefeed area. Replace any defective sensors or flags 13.21 DOOR OPEN JAM The top cover was open while printing. 1. Clear the jam and close the top door. 2. If the message persists, check the top door switch for proper operation. 13.5 PAPER JAM CHECK REAR DOOR Paper-delay jam at fuser. 1. Check the transfer roller and small media belt to ensure they are operating and can feed print media. 2. Check the paper path for obstructions at the transfer roller, toner cartridge, paper feed assembly, and fuser. 3. Replace any defective sensors or flags. 4. Turn the media stack over and/ or rotate it by 180° in the input tray. If still persists - replace fuser, then DC controller. 13.6 PAPER JAM CHECK REAR DOOR Paper-stopped jam at fuser. 1. Check the paper path for obstructions at the fuser and output/delivery area. 3. Replace any defective sensors or flags. 13.99 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation

Jun 09, 2011 | HP LaserJet 4350 Printer

1 Answer

HP 3005dn Printer Tray 1 paper jam error


If message in display panel reads [13.XX PAPER JAM [LOCATION]]Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken.
Soln.
For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for proper operation.

For message 3.0 PAPER JAM [LOCATION]
means
A non-specific paper jam occurred.
Soln
1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation.

For more help check yhis site

http://www.printertechs.com/tech/error-codes/error-codes-0-19.php

Nov 26, 2010 | HP LaserJet P3005n Printer

1 Answer

After paper jam printer displays error light and will not function


1. Step 1
Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred.
2. Step 2
Turn off the printer.
3. Step 3
Remove any paper trays. Inspect them for wrinkled or damaged paper.
4. Step 4
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
5. Step 5
If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.
6. Step 6

jQuery(document).ready(function(){ jQuery('#jsArticleStep6 span.image a:first').attr('href','http://i.ehow.co.uk/images/a00/3f/31/clear-printer-paper-1.6-800X800.jpg'); }); If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.

7. Step 7

jQuery(document).ready(function(){ jQuery('#jsArticleStep7 span.image a:first').attr('href','http://i.ehow.co.uk/images/a00/3f/31/clear-printer-paper-1.7-800X800.jpg'); }); If the paper does tear, try rotating the roller gears manually to free the paper . Don't force anything, though.

8. Step 8
Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
9. Step 9
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

Mar 03, 2010 | Konica Minolta magicolor 2500 Printer

1 Answer

Paper Jam at the printer


please do the following sir: 1.Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred.
2.Turn off the printer.
3.Remove any paper trays. Inspect them for wrinkled or damaged paper.
4.Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
5.If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.
6.If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly (see A). The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
7.If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though.
8.Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
9.If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

Feb 09, 2010 | IBM Infoprint 1612 Express Printer

1 Answer

How do I fix a paper jam?


Step 1
Turn the printer off and on to see if it can automatically clear
some or all of the jam.Many printers provide an error-code listing
on the front panel display for the area where the jam occurred.If
your printer shows an error code, be sure and check the printer
manual to see if that identifies the area of the printer where the
jam occurred.
Step 2
Turn off the printer.
Step 3
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Step 4
Open any other doors that give access to the printer's paper path
and to the toner or ink cartridge.
Step 5
If necessary,remove the toner or ink cartridge.Place it in a bag
or away from light to avoid damaging it.
Step 6
If you find a piece of jammed paper,remove it by holding it with
both hands and pulling firmly.If several pieces are jammed together
try pulling out the middle piece first to loosen the jam.
Step 7
If the paper does tear,try rotating the roller gears manually to
free the paper.
Step 8
Replace the toner or ink cartridge and paper trays,close any doors
you opened and turn the printer back on.
Step 8
If the printer paper jam message still appears,then there is still
some paper in the printer.Reinspect the paper path.

Oct 28, 2009 | HP DeskJet 810c InkJet Printer

1 Answer

Printer starts to grab paper then paper jambs.


Hi, Follow these steps:- 1.Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred. 2.Turn off the printer. 3.Remove any paper trays. Inspect them for wrinkled or damaged paper. 4.Open any other doors that give access to the printer's paper path and to the toner or ink cartridge. 5.If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it. 6.If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly.The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam. 7.If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. 8.Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. 9.If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
Thanks! mannu_rakesh

Sep 09, 2009 | Brother HL-2170W Laser Printer

1 Answer

Paper jams when printing and paper is being pulled in sideways


Hi, Follow these steps:- 1.Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred. 2.Turn off the printer. 3.Remove any paper trays. Inspect them for wrinkled or damaged paper. 4.Open any other doors that give access to the printer's paper path and to the toner or ink cartridge. 5.If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it. 6.If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly.The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam. 7.If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. 8.Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. 9.If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path. Thanks! mannu_rakesh

Sep 07, 2009 | Lexmark Z1480 InkJet Printer

1 Answer

Paper jam 11


Step1
Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred. 
Step
2
Turn off the printer. 
Step
3
Remove any paper trays. Inspect them for wrinkled or damaged paper. 
Step
4
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge. 
Step
5
If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it. 
Step
6
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly (see A). The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam. 
Step
7
If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though. 
Step
8
Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. 
Step
9
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

Nov 07, 2008 | Copystar CS-1815 Printer

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