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I have a external hard drive that doesn't appear in my computer

I have a Sumvision Multimedia Hard Drive. I plug it in and the PC will load the driver but the HD isn't visable in My Computer. As it holds my entire music collection i would be keen to hear if anyone has had a similar problem. If i can't get it working van someone tell me how i might get the files of of the external drive when the PC doesn't see it.

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  • shawngoddard May 29, 2009

    Thanks for the info but i have already reinstalled the drivers without any success.

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Look for the drivers in google .. just type in the make and model of the hdd and put drivers at the end

Posted on May 28, 2009

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External drive not picked up on computer


External hard drives not only provide additional storage space on a computer system but also allow data to be conveniently transported from one computer to another.


These drives typically plug right in to a port on the computer and function without any additional setup; however, if you are running into trouble where your external hard drive is not being detected, you must troubleshoot the situation to determine why the drive appears to be missing.


Check the USB connection running from the hard drive to your computer.

If the USB cable is not seated securely in the port, the computer will not detect the external drive.


Disconnect the USB cable from the computer and plug it into a different USB port. Occasionally, a USB port will fail to function with some hardware and changing the USB connection may correct this issue.


Switch from a USB to a Firewire cable connection, if possible.

The USB port on the hard drive may have died; if so, changing to a Firewire connection will resolve this issue.


Install the driver for the external device from the installation disc provided with the product. Older computer systems may require you to manually install this driver.


After inserting the installation CD, follow the prompts from the installation wizard to install the driver on your computer.


Restart the computer.

If you connected the external drive while the computer is powered down, it may not recognize the device when you turn on the computer.


After restarting the computer, connect the external drive to the system.

The drive should now be detected by your operating system.


Connect the external hard drive to a power source and then plug it into your PC computer using a USB or Firewire cable.


Log on to your PC computer using an account with administrative privileges.

Open the Start menu and click on the "Control Panel" icon.


Open the "Administrative Tools" folder and then double-click on the "Computer Management" icon.


Select "Disk Management" from the list of options on left side of the window.


Right-click on the drive you want your computer to recognize and select "Change Drive Letter and Paths."


Select a drive letter for the external hard drive to be recognized as and click "OK."

The drive will now appear in My Computer.


Hope this helps.

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Try plugging the hard drive to a different usb port, if that doesnt work its possible that you may need to update the usb drivers.

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Hook up that external hard drive to another computer that you know for sure the USB ports work properly. If you still get the same error message or the drive is not recognized then that means the hard drive is bad.

If the hard drive is recognized properly and you can access the files then that means its an issue with the operating system.

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Plugging in a USB device before installing the driver disk is the most common USB mistake people make.
An external hard drive, driver properly installed, looks just like a normal hard drive in 'My Computer'. Use it like a hard drive.
If you cannot see it in My Computer when it is plugged in (Go ahead, unplug it and reconnect while My Computer is open) then the driver is loaded wrong. A wrong driver needs to be removed with 'Device Manager', the USB drive DISCONNECTED, the driver reinstalled and the device plugged in at the end or when it is asked for by the installer, not windows (unless it does not have an install disk)
Poof, you can see the disk as a hard drive in My Computer.
See 'Device Manager' on the Internet for help with this.

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