Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

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Creative ZEN (4GB) not turning on (battery fully charged)

My creative zen just went totally dead after I fully charged it. I tried reset button , won't work. and we I plug it in I don't even get a blue breathing light at the power on button. I have had this problem for 1 Month or longer now.

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  • addonsss May 31, 2009

    and how do you remove the battery? (it's not a zen micro)

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I had the same problem but it powered up after I removed the cover and wiggled the battery.

I hope this helps.

Martin

Posted on May 29, 2009

  • Y K ARORA Oct 02, 2012

    I have Zen model, Please tell me how to remove the cover

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1 Answer

My Creative Zen seems to have frozen up on me.


Use a paperclip to push the reset button throught a small hole on the bottom of the Zen. If the battery is dead, you may need to plug it in for a minute and then push the reset button while it's charging.

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1 Answer

Creative zen won't turn on


had same prob to the T...found this post and it fixed it...it's the computer not the zen...once I did the two steps my zen started charging and turned on...go figure...the flashing blue light doesn't mean it is charging.
posted on Feb 25, 2009 abeales
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
This will roll your Windows Media Player back to version 10 or 9, whichever you had installed prior to version 11. You will need to re-configure Windows Media Player again.

Your Zen should now be recognized by WMP and Creative software. You probably need to upgrade your firmware at this point, follow the instructions on upgrading your firmware, and you should be good to go.

This is a windows problem, not a creative problem. Dont blame Creative for the screwed up hotfixes that Microsoft puts out on a regular basi

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3 Answers

Zen is dead


Sounds like a battery problem - either the battery is totally dead or just needs recharging - note that when the battery totally loses its charge, I believe it is sometimes not possible to recharge it using the usb port and software method (NOTE you MUST have the software installed and running for it to charge this way).. you may have to charge it using the connector to the power adapter.

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Simply let it sit and let the battery run out. When it's totally battery-dead, plug it back in and let it charge. It will be unfrozen when it's ready. You might also want to try sliding the off button down while you hit reset for a quicker version (doesn't always work)

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Clean first battery contacts recharge again and if is dead, I suggest to try a new charged battery

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"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

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2 Answers

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"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

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Try charging it with a creative charger or bring it down to its retail store. The battery might be completely drained flat.

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