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I'm new at a company where no-one administered the M7310 phone system. I need to change the voice and the choices currently recorded for the directory options....any idea how??? Appreciate any assistance I am trying to update the directory on our M7310 but can't seem to find how to do it on the website or in our manual. The directory is VERY outdated and needs to be brought up to date.
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You have a Panasonic 7636 PHONE. The system is either a TDA/TDE or NCP. The Voice Mail system is either embedded or a TVA and it comes with a set of instructions. Custom service announcements and company greetings are administered from the message manager's mailbox 998. Check your original installation notes and documentation for how to do that.
The Panasonic TD phone system has a Panasonic brand voice mail, probably, plugged into the system. From the age, probaby a TVS (USA) something. Menus for the auto attendant come from Custom Service files. There are 100 of them in the system. If I had installed it, your "5" would be stored in CS 35, but I didn't do it.
The easiest way is to find the notes from the installer. The second easiest is to connect to the serial port and read the setup. The 3rd, and the one you're probably going to have to do is to log into mailbox 998 and choose option 5 then 3 (IIRC) to review CUSTOM SERVICE greetings. You'll start at 1 and it will play the greeting. "*" back steps and you just keep going through the messages until the right one shows up. Then you press 1 to change it, record the new menu, and press 1 to stop recording and 2 to accept the changes.
This will depend if whether or not you are on a companies telephony system or not. If you are on a telephony system, you will probably need to contact your telephony person and have them wipe/reset the old messaged, then you will be prompted to record your personal message. If that is not the case, then you can simply access the voicemail system and record your message in lieu of the generic one that is being used. Just follow the prompts when in the voicemail system and make the desired selections that will route you to the message set-up.
Norstar Voicemail for 6.0 or less Programming must be done from any M7310, T7316, or M7324 model phone set. *************************************************************************************************** To Log Into System Administration: 1. Enter Feature 983 2. The display will show "LOG:", enter your login password a. If your company extensions are 2 digits long enter "120000" b. If your company extensions are 3 digits long enter "1020000" c. If your company extensions are 4 digits long enter "10020000" 3. Press the softkey under "OK" *************************************************************************************************** To Record the Company DAY & NIGHTGreetings: 1.Press AA 2.Press GRTG 3.Press GRTG 4.<Display> Greeting: 5.Enter 1 for DAY Greeting --- Enter 2 for NIGHT greeting 6.Press OK 7.Press REC to record.
If your system is a Nortel Callpilot just log into your mailbox, then press 8, the first option "Record your name in the company directory" is what I think you're looking for.
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password a. If your company extensions are 2 digits long enter
"120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000" 3. Press the softkey under "OK" To Create a New Mailbox: 1. Log into system
administration
2. Select the softkey under "MBOX"
3. Select the softkey under "ADD"
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select "OK"
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press
"# #" to enter a comma, and then enter the first name. When spelling
the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "DEL"
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under "Delete" To Reset a Mailbox Password: 1. Log into system
administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to
change this the first time they log into their mailbox using this password. To Change the Name on a Mailbox: 1. Log into system
administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows "Reset Password"
6. Select the softkey under "Next", keep hitting "Next"
until the display shows the name
7. Select the softkey under "Chng" to enter a new name
8. Enter the name using the dial pad. Enter last name first, press "#
#" to enter a comma and then enter the first name. When spelling the name,
press "#" to move to the next character
9. Select the softkey under "Next" to save the change
10. Hit the release button To Change the "Recorded" Name for the
Company Directory:
1. Have the Voicemail User log into their mailbox, after putting in their
password, press the button under "Admin" (or press the number 8 key.,
and then press the number 1 key.
2. You will hear the old recorded name and then the system will
"beep", prompting you to record a new name (name only here, not
greeting..
3. Press "Ok" in the window when you are done recording and then
"Ok" again to accept the recording
As far as changing the # of rings, that may be your phone company. Feature 983 will get you in to change to number of rings. It goes as follows:
Feature 983
System coordinator mailbox # and password
OK
AA
Lines
Enter Line Number
OK
Table
Rings
CHNG
Enter the desired number of rings
If after changing the number of rings the Auto atendant does not pick up at all, You have to call your phone company and set up the second delay through them. We had the same problem here.
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