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Visit the official site at Navman.com, click on support,choose your device,every possible solution for old & new gps devices are there.. downloads for drivers & maps...most, if not all are free...sorted,panic over.
My father had a similar problem with his Navman here in the UK. I discovered he had turned off sections of his mapping software in the Navman - take a look at Preferences -> Maps -> Manage Maps to see if any areas are turned off.
Unfortunately, the maps for this device are not free. If he didn't send you the USA map you will probably have to buy it on SD card from their website. Sorry I couldn't be more help.
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