Question about Creative Labs Zen Micro MP3 Player

2 Answers

Firmware problem for Zen Micro

I have tried all of the tips I have found and nothing works.  I have a firmware error and trying to install the firmware it says that the player is not connected.  I tired the 'Repair tool' and it could detect what player I have, but still when it launched the firmware it says the player is not connected.  I am able to see the player through 'windows explorer', but unable to load anything that way either.

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  • kay3 Nov 14, 2007

    Thanks for all the help. I had to send it to the shop because nothing was working. It ended up being a bad board in it. Should get it back this week. THANKS EVERYONE!!!

  • Anonymous Nov 17, 2007

    hard disk problem my creative zen micro mp3 player

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2 Answers

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I HAD the same problem ("player not connected").

To solve it, I needed to unistall Windows Media Player 11 and Windows Media Format 11 runtime. Use the usual method...control panel, add/remove programs, remove each component, then reboot.

After a reboot, let Windows find the Zen as a MTP device. Then, lanch the Creative repair tool or the firmware update utility. Your player should be connected and you'll be able to proceed.

Good Luck,

ddcoolt

Posted on Nov 13, 2007

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  • 4,889 Answers

Clean up the drive in recovery mode a couple of times..Till it starts working..Thats the only way to solve this problem and it worked for many of my frnds..you might have to do it 3-4 times..and dont attempt a firmware upgrade after it starts working...coz this problem is really a pain..

Posted on Oct 22, 2007

  • eagle338
    eagle338 Oct 22, 2007

    Hey wait i have called creative today..It worked... try this...

    First, you need to uninstall the driver:

    Connect your player to the computer through USB connection.

    Go to Control Panel, and go to System, then go to the Hardware Tab, then click on Device Manager.


    Locate Windows Portable Devices and in it would be MTP Device,
    right-click on it and click on Properties, then click on the Driver
    tab, then select Uninstall Driver.

    Close those windows after you uninstalled the driver.

    Make sure you have a firmware software on your computer and click on the software to set-up your firmware to the player.

    Follow the on-screen instructions.

    After the "upgrade", your player should be fine, except that your player would be empty and you need to add music.

    Hope that helps and cheers.

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method 1:
u can find smne with xp and wmp10 (rare) install drivers and run the updater or
method 2:
u can DIY and since it is impossible to uninstall wmp11 i did the unthinkable, no no not format and install xp to use wmp10 no no.

instead i used a program called VIRTUAL MACHINE WORKSTATION 6.5 (for links keep confidential suppling ur email to me) this program will allow u to install and run several operating systems at a time regardless of your current hardware, it will run as an application in vista O/S. so i installed xp pro (on vmware 6.5) that i had handy somewhere, and then the drivers from the creative disc. then i run the firmware updater and yes it recognises my zen for the first time and loads a brand new firmware. easy as that, zen reboots and main menu appears, what a joy.

so all i used was:
vmware 6.5
xp pro (wmp10)
creative disc
firmware updater by creative

installing operating systems on vmware is very easy and doesnt require restarts etc.. u can switch through vista and xp like a window application just like that.

hope this helps, zen micro is by far the ultimate mp3 player for its sound breathtaking performance and loudness, totally worth the trouble. this is 100% fixable

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http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=213&subCatName=ZEN&prodID=14107&prodName=ZEN+MicroPhoto

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OK to everyone who messed up the firmware of Zen Micro and run vista, u r all idiots, including me. my zen was stuck in recovery mode and recovery menu as everyone experienced and tried to upgrade the firmware via the firmware updater that didnt work, right? ok through research and time i came to realize that what was causing the updater to fail (...please connect your media player...) is windows media player 11 (ELEVEN !!) zen update firmware will work only with windows media player 10 (TEN !!) installed. y? i dont know and i dont care anymore now that my micro is fixed up and running with the latest released firmware.
method 1:
u can find smne with xp and wmp10 (rare) install drivers and run the updater or
method 2:
u can DIY and since it is impossible to uninstall wmp11 i did the unthinkable, no no not format and install xp to use wmp10 no no.

instead i used a program called VIRTUAL MACHINE WORKSTATION 6.5 (for links keep confidential suppling ur email to me) this program will allow u to install and run several operating systems at a time regardless of your current hardware, it will run as an application in vista O/S. so i installed xp pro (on vmware 6.5) that i had handy somewhere, and then the drivers from the creative disc. then i run the firmware updater and yes it recognises my zen for the first time and loads a brand new firmware. easy as that, zen reboots and main menu appears, what a joy.

so all i used was:
vmware 6.5
xp pro (wmp10)
creative disc
firmware updater by creative

installing operating systems on vmware is very easy and doesnt require restarts etc.. u can switch through vista and xp like a window application just like that.

hope this helps, zen micro is by far the ultimate mp3 player for its sound breathtaking performance and loudness, totally worth the trouble. this is 100% fixable

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If that still doesn't work, then boot your player into Recovery Mode, and perform both a Disk Cleanup and a Reformat. Reboot the player and try plugging it in again.
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I had this same problem and almost threw out the Zen.

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BOTH must be uninstalled before the firmware updater will recognize your Zen.

Now I'm back to using my Zen. It's all good.

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