Question about Canon PIXMA MX310 All-In-One Printer

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Canon MX310. Every paper I feed gets jammed on the right side.

I tried running the maintenance to clean the rollers 3 times. No improvement. The paper crumples on the right corner at the beginning of the feed.

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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SOURCE: paper jam

Mine just started doing that, too! That's why I came to this site! Can anyone make a suggestion?

Posted on Jun 20, 2007

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  • 1 Answer

SOURCE: Paper Feed Problem

Hey I had this problem too for about 6 months. Just press the "Feed Switch" button under the main display to switch it from feeding from the tray under the printer.

Posted on Oct 22, 2008

  • 1 Answer

SOURCE: Canon MX310 paper jam

"Gclanton" had it right.
I had the same problem today. I ended up taking a piece of paper and from the back side started lightly forcing the paper in the back slot. I had the top cover open where you replace the ink cartridges. Towards the back you can see the paper start coming into the printer next to some rollers. On mine there was a small black switch about an inch from the right in the middle of the plastic piece above the rollers. Once I started pushing this paper in I could see this switch was stuck in the down position. After several minutes of pushing the paper in and out the switch moved up and out of the paper path. I then pulled out the paper and hit the ok button and it came on line. This may work better with a piece of card stock.
That switch is the issue.  I ended up finding an object lodged against the switch.  Needed a flashlight, plastic giftcard and a tweezers to get it out.  Works great now.

Posted on Jan 05, 2009

  • 13433 Answers

SOURCE: my canon mx310 keeps showing a paper jam alarm and there is no paper jam. how do I fix it?

give this a try

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Posted on Jun 12, 2009

dmbgo
  • 58 Answers

SOURCE: Canon Pixma MX310: misfeeds

Hi Paper misfeeds are normally caused by something obstructing the paper path. Look really carefully both above and below the path that the paper takes through the printer. The jammed paper itself can give you a clue about which side the obstruction is on, there wiil often be some sign, such as a bent corner on the page etc. Also check the sliding guides that keep the paper straight, they should be slid in until they are a snug fit with the paper, but not so tight that they stop it from feeding

Posted on Jun 21, 2009

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I removed a jammed sheet of paper through the front opening, Had to pull real hard. Since then, when printing or copying, printer feeds up to 4 extra sheet with each printed page. I suspect some piece of...


Please see this solution from Canon. It is recommended you check your manual for the proper procedure for clearing paper jams. Incorrectly removing jams could damage your printer. Trust the following helps resolve your current issue.

If you do not have a manual it can be downloaded from here:

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx300#BrochuresAndManuals


Issue: More than one sheet of paper feeds while printing


Solution: Clean the paper feed rollers using the MX300 operator panel

sikaku.gif Cleaning the Paper Feed Roller (Roller Cleaning) Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear the roller, so perform this only when necessary.

1. Make sure that the machine is turned on, and then remove any paper from the Rear Tray.

2. Clean the paper feed roller.

(1) Press the Menu button repeatedly until MAINTENANCE appears.

(2) Press the l_mark_s.jpg or r_mark_s.jpg button to select ROLLER CLEANING, then press the OK button.

The paper feed roller will rotate as it is cleaned.

3. Repeat step 2 twice.

4. Open the Paper Output Tray.

(1)Put your finger in the rounded indent beside the Paper Output Tray and open it gently.

(2) Open up and set the Output Tray Extension completely by pressing down the hollow on its front side.

5. Make sure that the paper feed roller stops rotating, then load three or more sheets of A4 or Letter-sized plain paper in portrait orientation in the Rear Tray.

Set the Paper Thickness Lever to the left.

6. Repeat step 2 three times.

The paper cleans the paper feed roller as it feeds through the machine.

If the problem is not resolved, wipe the paper feed roller (A) located on the right side inside the Rear Tray with a moistened cotton swab or the like. Rotate the roller (A) manually as you clean it. Do not touch the roller with your fingers; rotate it with the cotton swab.

Dec 25, 2010 | Canon MX300 Office All-In-One Printer

1 Answer

The paper won't feed right. Goes in on the right side but the other side won't feed.


open the covers and check for a paper piece jammed in the path. also look at the little rubber paper drive rollers to see that they havent come off. should like like an oring or little rubber band like strips.

Oct 09, 2010 | Canon PIXMA MX310 All-In-One Printer

2 Answers

My canon printer/copier does not feed paper in machine. makes all the sound but wont feed. help


1. Try cleaning the paper feed rollers

Instructions how to clean the paper feed rollers.
If the paper feed rollers become dirty, they may not be able to properly feed paper due to the feed roller's slippage.
If paper does not feed correctly, perform the following to clean the paper feed rollers:
  1. Open the Printers folder.

    - For Windows XP Home Edition : Click/Select 'Start,' 'Control Panel,' 'Printers and Other Hardware,' and 'Printers and Faxes.

    - For Windows XP Professional Edition : Click 'Start' and 'Printers and Faxes.'

    - For Windows Vista : Click 'Start,' 'Control Panel,' 'Hardware and Sound,' and 'Printers.'

    - For Windows 2000 : Click/Select 'Start,' and 'Settings,' then 'Printers.'
  2. Right-click the icon of the printer for paper feed roller cleaning, and select 'Properties' from the displayed list.
  3. Click the 'Maintenance' tab and click 'Roller Cleaning'.

    Remove all sheets of paper from the rear tray, then click 'OK'.
  4. Confirm the message, and click 'OK'.
    Note: Clicking 'OK' will activate the paper feed rollers 30 times. This activation will take about 90 seconds. Do not perform other operations until this operation has finished.
  5. Confirm the message, and click 'OK'.

    After the continuous paper feeding operations in step 5 have finished, load three sheets of plain paper and click 'OK'.


  6. Confirm the message, and click 'OK'.

    Note: “Feed roller cleaning is completed” message is displayed when the paper is fed and ejected.

    Click 'OK'.
Roller Cleaning is completed.

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2 Answers

Paper feed jamming


check the back of printer and see if there is door u can open. Most likely there is a paper jam u cant see.

May 24, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Paper is being pulled in on the right side and getting crumbled


1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Apr 26, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Error msg: Paper tray empty or jam, when there is not


Clean The Paper Feed Rollers Using The Unit's Operation Panel Ifthe paper feed roller is dirty, paper is not fed properly because thepaper feed roller slips. Cleaning the paper feed roller could resolvethe paper feeding problem. Please follow the instructions below toclean the Paper Feed Rollers directly from the unit. Caution:Since the cleaning process wears down the paper feed roller, performthis procedure only when necessary and no more than three (3) times.
  1. Ensure that the machine is powered on and remove any paper from the auto sheet feeder or the cassette.

  2. Use the <Feed Switch> button to select the paper source where you do the paper feed roller cleaning. Click for additional information.

  3. Press the <Menu> button.

  4. Use the right / left cursor button to select [Maintenance/settings] press the <OK> button.


    Note: This procedure is skipped if your machine is in Scan mode. Proceed to step 5.


  5. Use the right / left cursor button to select [Maintenance] and the press the <OK> button.

  6. Use the up / down cursor button to select [Roller cleaning] and press the <OK> button.
c170285.jpg
  1. Use the up / down cursor button to select [Yes], then press the <OK> button. (The paper feed roller cleaning starts.)

  2. Tocheck if the rollers are clean, load a sheet of Letter-sized plainpaper in the same paper source you selected in step 2, and press the<Open> button.

  3. Use the up / down cursor button to select [Roller cleaning] and press the <OK> button.
12981ef.jpg
Use the up / down cursor button to select [Yes], then press the <OK> button. (Paper will be fed.)


Note: If paper is not fed properly, repeat steps 4 through 10 above up to three times.

Paper Source
Press the <Feed Switch> button to switch to toggle between the Automatic Sheet Feed (ASF) or Cassette. The light will come on when the <Feed Switch> is set for that paper source.

Cassette

5e7b1b8.jpg


Note: When printing from the computer, if paper does not feed from the source you have selected on the operation panel, check Paper Sourcesetting in the printer driver. If the option is not set to 'Paper FeedSwitch', paper will feed from the source selected in the driver.

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Canon Pixma MX310 Office printer. continues to jam paper. in the maintenance panel i cannot perform an alignment check or deepclean. Attempt to copy feeds a whole sheet thru and chokes on the 2nd piece. I...


Printers that jam usually have worn feed rollers, some where in the machine, or a bad sensor. If worn feed rollers are the problem the paper usually jams in different locations in the machine. If a sensor is bad the paper usually jams in the same spot each time paper is fed into the machine. A new machine does not have worn rollers, but could have a broken sensor. It sounds like the a roller might be worn. There is a company called Tech Support that use to sell a cleaning fluid for paper feed rollers. You can use alcohol but alcohol dries out rubber, but you can use it to diagnose the problem. Clean all visible rollers. Especially the rollers that the paper jams between.

Nov 20, 2008 | Office Equipment & Supplies

1 Answer

On a Canon MP 460 printer, the paper will not feed in straight causing constant paper jams.


If the paper feed roller is dirty, paper is not fed properly because the paper feed roller slips. Cleaning the paper feed roller could resolve the paper feeding problem. Please follow the instructions below to clean the Paper Feed Rollers directly from the unit.Caution: Since the cleaning process wears down the paper feed roller, perform this procedure only when necessary and no more than three (3) times.
  1. Ensure that the printer is powered on and remove any paper from the Auto Sheet Feeder (ASF).

  2. Press the <Menu> button.

    mp460_copymenu.gif

  3. Use the right / left cursor button to select [Maintenance/settings], then press <OK>.

    mp460_maintenancesettings.gif

  4. Use the right / left cursor button to select [Maintenance], then press <OK>.

  5. Perform the paper feed roller cleaning three times.
    1. Use the up / down cursor button to select [Roller cleaning], then press <OK>.

      mp450_rollercleaning.gif
    2. When prompted to start roller cleaning, use the up / down cursor button to select [Yes], then press <OK>. (The paper feed roller cleaning starts.)

  6. Check if the paper feed roller cleaning procedure resolved the issue.
    1. Load a sheet of letter-sized plain paper in the ASF and open the paper output tray.
    2. Use the up / down cursor button to select [Roller cleaning], then press <OK>.

      mp450_rollercleaning.gif
    3. Use the up / down cursor button to select [Yes], then press the OK button. (Paper will be fed.)

  7. If paper is not fed properly, repeat step 6 up to three times.

Oct 21, 2008 | Office Equipment & Supplies

1 Answer

Won't take paper


Clean The Paper Feed Rollers Using The Unit's Operation Panel If the paper feed roller is dirty, paper is not fed properly because the paper feed roller slips. Cleaning the paper feed roller could resolve the paper feeding problem. Please follow the instructions below to clean the Paper Feed Rollers directly from the unit. Caution: Since the cleaning process wears down the paper feed roller, perform this procedure only when necessary and no more than three (3) times.
  1. Ensure that the machine is powered on and remove any paper from the auto sheet feeder or the cassette.

  2. Use the <Feed Switch> button to select the paper source where you do the paper feed roller cleaning. Click for additional information.

  3. Press the <Menu> button.

  4. Use the right / left cursor button to select [Maintenance/settings] press the <OK> button.


    Note: This procedure is skipped if your machine is in Scan mode. Proceed to step 5.


  5. Use the right / left cursor button to select [Maintenance] and the press the <OK> button.

  6. Use the up / down cursor button to select [Roller cleaning] and press the <OK> button.

    05sj00164_01_en.gif

  7. Use the up / down cursor button to select [Yes], then press the <OK> button. (The paper feed roller cleaning starts.)

  8. To check if the rollers are clean, load a sheet of Letter-sized plain paper in the same paper source you selected in step 2, and press the <Open> button.

  9. Use the up / down cursor button to select [Roller cleaning] and press the <OK> button.

    05sj00164_01_en.gif

  10. Use the up / down cursor button to select [Yes], then press the <OK> button. (Paper will be fed.)


    Note: If paper is not fed properly, repeat steps 4 through 10 above up to three times.

Paper Source
Press the <Feed Switch> button to switch to toggle between the Automatic Sheet Feed (ASF) or Cassette. The light will come on when the <Feed Switch> is set for that paper source.
ASF
mp500_asf_led.gif

Cassette

mp_500_cassette_feed_switch_led.jpg


Note: When printing from the computer, if paper does not feed from the source you have selected on the operation panel, check Paper Source setting in the printer driver. If the option is not set to 'Paper Feed Switch', paper will feed from the source selected in the driver.
Click to return to step 2 above.

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