Printer won't print

Please Clarify, does it say offline on the printer itself or on your printer driver. If it says offline on the printer itself, normally pressing the go button should put it online. However, at the age of that printer the buttons could be dirty/worn out, I have had control panels fail quite often as of late. If it is saying offline on the computer driver then that is a whole different set of issues and I would need to know what operating system you are running.

power off the printer. removed the network cable only. power on until it display ready. now print a config sheet or menu map. if it print without error then connect the network cable and print config sheet again. wait and observed. if it will start printing garbage then KILL the print jobs queued on the printer. after deleting all print jobs power off and power on printer with network cable connected. I hope that will fix the problem. by the way. was there any error display in the panel display like "49.4C02". etc.

I’m happy to assist further over the phone at https://www.6ya.com/expert/gerardo_bdb2f65bdb2cdd4d

hello,
try to print a test page with the printer itself , in the users manual there should be a way to do that without connecting it to a computer.
if the test page is OK ,than try to replace the cable and/or print from another comp.
if the test page fails ,you can try to load a new firmware from the manufacturer site.
good luck.

Hello, sounds like your drivers are messed up, reload them to the computer or the connection cable maybe bad. If neither of these fix then the printer is bad.

1: Remove tonner then shake tonner 3 or '4 times then ready to use
2: Tonner drum complaint

try to restart the print spooler from services.msc
start>run>services.msc look for print spooler then restart it
see if that helps

did you reload the print drivers

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

Hi Suzanne,
please answer these questions to understand issue better 1)Is it connected with usb or network
2)Are you able to make copies

check and see if the computer actually recognises the printer. go into printer settings and see if your printer is listed. if not click on install printer.

Try disabling the print queue. In windows 2000 go to printers, then properties of the canon printer, advanced and select "Print directly on the printer".
Also try printing from another computer and replacing the interface cables.