Question about Silver Cross 3D Stroller

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Back support will only lie down will not stay in sitting position

It wont lock into any other position how do i solve this ,do i need to replace a part

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Hi's a link for silver cross where you can email them about your problem or you take the item back to the retailer where you purchased the product. they have highly trained staff who will be able to resolve most problems.hope it helps.please let me know the outcome. thanks for using fixya..good luck!!

Posted on Jun 07, 2009


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The frame wont click into place

My daughter has just brought me a Bugaboo which is 25 months old (one month out of warranty) and after several hours work I have figured out the problem.
The reason that this seems to occur after a year or so is, I believe, related to the fact that the housing in which the white button sits is made of thermoplastic and is not dimensionally stable. For the button to work properly both the circular hole in which the button sits and the button itself must be circular and the button must be very slightly smaller in diameter than the housing. If either of these are slightly distorted the button will stick.
The other thing to know is that when the cradle is off the chassis the button will always be in the 'in' position. What pushes it out is the pressure of the part of the chassis on which the cradle sits when you push the cradle onto the frame (you can demonstrate this by getting a screwdriver or thin dowel) and pusing down on the plate within the socket on the cradle that sits on the chassis - when you do this the button will pop out and when you take the pressure off it will pop in again).
If when the cradle is attached to the chassis the button is not out, give it a few quick sharp presses on one side to make sure it isn't binding on the plastic within it sits.
This should releases it.
The cure? You need to dissamble the button assembly and spray some silicone lubrication or similar and make sure the various parts are working smoothly. Also you need to check to see if the white button is binding on its black housing. If it is, then carefully use some wet and dry paper or similar abrasive on the circumference of the button until it stops binding
Having figured out how this works I have to say that I consider the mechanism to be a very poor one considering the price that is charged for Bugaboos. If they took a little more care and made sure the button and housing wouldn't distort with age and bind, the problem wouldn't exist.
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