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HP G85xi printer - No color output

Dear Sir,

No color output

Try test pages - No color output.

Try Cartriage load and contact looks ok.


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Re: HP G85xi printer - No color output

> First thing to try is a cleaning and maintenance cycle. There are also
> rare instances of cartridges being defective, it may have one of those.
An uninstall and reinstall of the printer may also help

Posted on Oct 21, 2007

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I have a hp psc 950 I set uo align cartridge clear cartridges, then Itha receive a report saying that align cartridge failed.. Bob

There are several possibilities that you can check. First, what is the ink level for all colors? You need enough ink in all of the cartridges, black and the three color tanks in the color cartridge. A low ink in any one cartridge could do this.

Second, make sure you are printing on clean white letter or A4 paper (no additional print on the page). Is the paper feeding correctly from the paper tray? Did the alignment page print and arrive in the output tray? Check for a paper mismatch warning or if 4x6 paper selector lever is pushed forward on the output tray. Make sure the selector is pushed all the way towards the printer. Did the alignment page look like the previous alignment pages or the ones shown here: .

If any color is missing, look for a problem with the cartridges. Try running a cleaning cycle: press Menu (or Setup, depending on the printer) on the printer. Press the right arrow until you see Maintenance or Tools. Press OK and then OK again if Clean Print Cartridges is highlighted. (Otherwise, highlight the Clean Print Cartridge by pressing the arrow keys and then press OK.) If the output is missing, faded, or streaked. Note: a low ink issue will be made worse with a cleaning. It is a cartridge issue. This could be a symptom of clogged nozzles on the cartridge, the protective tape still on the cartridge, or poor contact between the cartridge electrical contacts and the matching ones on the print head. Remanufactured and refilled cartridges are at higher risk of failing. However, the chip on the cartridge can also fail; in this case, if you have a genuine HP cartridge, contact HP. Replace the cartridges. You may want to clean the cartridges and the print head. Use distilled or bottled water and lint free paper or swabs. (coffee filters can be used.) Wipe away from the nozzles (the contacts, edges and ramps of the cartridge) of the cartridge and the contacts inside the printer. Wipe in one direction only even on the contacts inside the printer.

Reset the printer by unplugging the power cord for at least 5 seconds before plugging it back in. Print a new alignment page. Does the printer give one or two pages? If you only get one page, the alignment is automatic and you should see a blue light at times as the printer feeds and prints the page. If no light shows up, the printer needs service.

If you get two pages, check the scanner glass and white scan backing. Clean the surfaces with a soft cloth dampened with clean water, if they need cleaning. Check if the bulb assembly is lighting up when the unit is on. If that scanner light doesn't come on, the all-in-one needs service. Make sure to put the alignment page face down on the glass or face up in the ADF. Copy the alignment page. If the copy has vertical streaks, clean the scanner assembly. (If this cleaning doesn't help, again the unit needs service.)

You can bypass the required alignment. Press and hold the Enter button and then press the Setup button. The unit should print but the print quality will be poorer. If any colors are missing, check the ink level and for clogged nozzles.

I hope this helps.

Cindy Wells

Oct 28, 2010 | HP PSC 950 All-In-One InkJet Printer

1 Answer

"Check Color Cartridge" displays even after replacement of cartridge -though I don't think original cartridge was empty- and stops printer from printing. The new cartridge is installed properly, and...

  1. First, check your cartridges. HP cannot guarantee the quality of remanufactured or refilled cartridges.
  2. Second, make sure your paper is not causing the problem. Paper that does not accept ink well can cause your images to smear or bleed. Plain paper is not the best choice for high-density graphics. Click here to see how to pick the best paper for your project .
  3. If the paper is not the problem and you are using genuine HP cartridges, print a clean test to see if the printer and cartridges are functioning properly. Load the printer with clean, plain, white paper and print a clean test page. To see how to print a clean test page, see your printer's User's Guide , or see HP Deskjet Printers - How To Print Internal Tests , or HP All-in-One Product Family - Printing Self-Test Reports .
  4. Evaluate the clean test page. Different printers produce different pages, but you should recognize elements from the examples below on your test page. In general, cartridge and printer problems are indicated by streaks, missing colors, or wrong colors.
    • Examples from a good printer and cartridges (your test page may not look exactly like this): Figure 1: Solid colors that match color dots on cartridge labelc00059224.gif Figure 2: Pattern unbroken, or broken in only a few placesc00059225.gif

      c00059227.gif If your test page looks more like the good examples above than the bad examples shown in the next two sections below, the printer and cartridges are probably not causing the problem. Click here to continue troubleshooting .
    • Examples from a failing printer or cartridges - streaked or broken bars or lines Figure 3: Fading, missing, or streaked bar - low-ink or empty cartridge, clogged nozzles, or electrical problemsc00059228.gif



      Figure 4: Color completely missing (magenta bar missing below)c00290898.gif Figure 5: Lines broken randomly - clogged nozzlesc00059231.gif

      Figure 6: Lines broken in pattern - dirty contacts or other electrical problemsc00059232.gif


      Figure 7: Color completely missing (magenta pattern missing below)c00290899.gif If your test page looks like these examples, you probably have a cartridge that is empty, has clogged nozzles, or dirty contacts. Click here to continue troubleshooting .
    • Examples from a failing printer or cartridges - colors do not match the color dots on the cartridge label (Note: do not compare the test page colors to the colors of the examples on this web page. Your monitor may not display the colors properly). c00059234.gif c00059235.gif If your test page looks like these examples, you probably have a cartridge in which the inks have mixed. Click here to continue troubleshooting .

Oct 26, 2010 | HP OfficeJet V40 All-In-One InkJet Printer

1 Answer

HP G85XI Printer

Replace both ink carts with GENUINE HP ink carts.

Mar 09, 2009 | HP G85xi All-Color InkJet Printer

1 Answer

Hp G85xi ink jet printer. Keep getting the

Possible your printer is equiped with by optical sensor of the determination to density of the paper. If he was littered by dust, that you it is necessary to clean his(its) compressed by air.

Mar 06, 2009 | HP G85xi All-Color InkJet Printer

1 Answer

No Macbook Driver for HP G85xi

Do an internet search on gimp print, there are 3rd part sowtware solutions to this.

Dec 20, 2008 | HP G85xi All-Color InkJet Printer

1 Answer

Selecting two-sided printing for a office g85xi printer

Here is HP's document on two-sided printing:

You may have to copy and paste the link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Oct 31, 2008 | HP G85xi All-Color InkJet Printer

1 Answer

No ink on page

Clean the contact in the housing area and on the ink cartriage. If that does not work buy a new cartriage. The ink probably dried up in the nozzles. You can place the ink cartriage on a wet paper towel water or alcohal and press the cartriage into the towel. If you see no ing replace.

Jun 11, 2008 | Printers & Copiers

1 Answer

Cord needed to work with our new Dell computer

i have a g85xi my self and you will need to use a cable to connect from the g85 to your usb port on the dell i have a hp wich is basicly the same one end of the cable be square and the other end is a usb end

Jun 01, 2008 | HP G85xi All-Color InkJet Printer

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