Question about Whirlpool 21.0 cu. ft. Top Freezer Refrigerator with IceMagic Plus Ice Maker

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Whirlpool Refrigerator fresh food section cool but not cold (freezer ok).

We have a Whirlpool Mark I Series Refrigerator. Model EHT201MKNR1, Type: 19ATR80 After a long period of sitting on without much use, last weekend we tried to use the refrigerator. However, the fresh food section was cool, but never got cold (even after adjusting the temp dials to make fresh food section colder). The freezer section was fine and keeping things frozen. I did notice the back wall of the freezer had a lot of ice build up. There was some ice build up in the rear upper section of the fresh food area too. I tried clearing away the ice build up in the freezer, etc. However, I was not able to get all of it out of the openings at the top of the fresh food section. Further, I could hear the fan running in the rear of the freezer section, so the evaporator fan appeared to be running. Any suggestions?

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Fridge running continuously (compressor not stopping)
Both Freezer and fresh food component runs perfect temprature.

Posted on Nov 21, 2013

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The most likely problem is in the defrost system. Behind the freezer panel there is not only an evaporator fan, but also the evaporator itself, and a defrost heater, termination bi-metal, and drain pan (or trough). You will likely find ice build-up in the evap coil. This could be caused by the defrost timer, the heater, or the termination bi-metal.
Have a service tech look at the unit.

Posted on May 29, 2009

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Good day,
Usually caused by the machine in a cool area or room, along with the machine not getting enough door action, both freezer and fresh food.

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