Question about HP DeskJet 930c InkJet Printer

1 Answer

Out of paper error

I have a deskjet 930c and get a message "out of paper" when there is plenty paper. Can anyone please help?

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  • blfreilich May 30, 2009

    Hi!

    Thanks for the post!

    Absolutely nothing is flashing. The regular on/off light is on as usual. There is a long pause and then i get the message that it is out of paper. It is in good condition and has suddenly started doing this...

    thanks

    Benjy

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  • 15 Answers

Hi, the HP printers tell you what's wrong by using the lights on the front. Depending on which lights are on/flashing/off will give a different fix.
If you can let me know the sequence of lights (i.e. resume light blinking plus cartridge light on etc).

Cheers
Shaun

Posted on May 28, 2009

  • Sham Jun 01, 2009

    OK then, it seems that the printer doesn't think there is a problem (other than being out of paper).

    The 1st thing to do is a reset of the printer, you do this by pulling the power cord out of the back of the printer, leave it 30 seconds or so then put it back in.

    Once you have done this remove all the paper that is in the tray & check that none of it is damaged (it can sometimes get ripped or curled when trying to feed). Put back in about 15 sheets of clean undamaged paper & slide the paper guide against the edge of the paper - but not too tight.

    Go into the properties of the printer & check the paper size is correct for the paper you are using (I think this is on the Paper/Quality tab.

    Try printing something again.

    If this still fails then the only other thing to do is clean the paper feed rollers with a cotton bud & water, there are usually 2 sets that will need to be cleaned.

    Good luck!

    Shaun


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Good for you for being on the internet and posting the question! The yellow light usually means, paper, ink or a jam. If it's got paper and ink, check for jams and even power cycle it and see if that helps. And try printing, it may just be reporting low ink. Good luck!

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