Question about Acer Aspire 5500 5570-2609 Laptop

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Harddisk security password problem

I am helping a friend with an acer aspire 5315 2326 problem. It is giving us a message "no bootable device. insert boot disc and press any key". No disc came with the computer. When I press control, alt delete, it gives me a harddisk security message that reads "Primary Master Toshiba MK1646GSX Set". When I press enter, it gives me blue box that reads "Toshiba MK1646GSK ?" What do I do to gain access to the computer? This is the first time we are attempting to use it.

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  • bigpugg89 May 28, 2009

    Thank you very much. I appreciate the info.

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It sounds to me that someone has passworded the hard drive. If you do not know the password, there is no way to access the hard drive. The two options in this case are get the password from whoever put it on or uy a new harddrive. People usually password their harddrive in case it is stolen or lost, then nobody can read thei data or use their computer.

Posted on May 28, 2009

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