Question about Canon PowerShot SD870 IS Digital Camera

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Lens Error - Restart Camera : Lens remains in extended position.

Canon Powershot SD870 IS. I powered the device and got the error message "Lens Error, Restart Camera". I've taken the battery out (its fine), reinserted the battery and powered the camera back on...and I continue to get the same error message. The lens remains in the extended position. Any suggestions? The lens is stuck in the extended position and will not retract. When I power it on it says, "lens error, restart camera" When I power off, then on again nothing happens. Is there a special reset button somewhere, what do I do?

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I had the same problem with the same camera. Ended up twisting the lens by hand back and forth while powering the camera on and off till the lens pins finally realined and let it close properly. Took alot of patience and care but has worked since. Usual cause of this problem is powering camera while the lens is blocked from extending, ie in a case, laying on its face etc.

Posted on Oct 06, 2009

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Had the same problem, the camera powered on while it was in my pocket, tried the twisting and it worked! the trick is to twist the lens opening rectangle parallel to the camera.

good luck

Posted on Aug 19, 2012

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Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Posted on Jul 04, 2009

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Posted on Jan 02, 2017

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SOURCE: Lens Error - Restart Camera : Lens remains in extended position.

Hey,

I had the same problem as everyone else regarding the error that would pop up stating that there was a lens error. I had the camera in my pocket when I went to a hockey game, pulled it out to take a picture, and it didn't work. Needless to say I was pissed because I expected far more from Canon. I was just about to go and buy a new camera, and figured that I would try to troubleshoot the problem and stumbled upon this site. Someone suggested turning the camera on and off while twisting the lens, so I figured it couldn't hurt to try it.

Before trying this, my lens would not retract all the way, the cover would not shut, the image was blurry, and I could not zoom in at all or the camera would show the error.

So, I tried the "twisting" solution, and it wasn't working, but I think I was being too delicate with it. I put a little more pressure on it and gave it a good twist. There was a clicking noise as others have said, but in the end, it worked after about 2 or 3 minutes of messing with it. No my lens goes down, the cover shuts and its clear as a bell. Not sure if this is a recurring problem as it appears to be a common problem, I fully suggest trying this before you send it off to get it fixed for a ridiculous amount of money.

Best of luck

Posted on Jan 30, 2009

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1 Answer

Lens does not fully extend so screen is blurry. Then I get a Lens error, restart camera message.


Good day,

This is a common problem and sometimes can be fixed.
Please see details on my tip on how to fix this error here:

http://www.fixya.com/support/r7041378-digital_camera_lens_problems

Let me know if my tip was useful for your problem!

Regards

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