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Canon PowerShot SD870 IS Digital Camera
Problem for Canon PowerShot SD870 IS Digital Camera

Lens Error - Restart Camera : Lens remains in extended position.




By ball_josiah on May 28, 2009

" "
Canon Powershot SD870 IS. I powered the device and got the error message "Lens Error, Restart Camera". I've taken the battery out (its fine), reinserted the battery and powered the camera back on...and I continue to get the same error message. The lens remains in the extended position. Any suggestions? The lens is stuck in the extended position and will not retract. When I power it on it says, "lens error, restart camera" When I power off, then on again nothing happens. Is there a special reset button somewhere, what do I do?

Solution #1

posted on Oct 06, 2009
Somewhat Helpful)

hawkman88

Rank: Apprentice 
Rating: 75%, 1 votes
I had the same problem with the same camera. Ended up twisting the lens by hand back and forth while powering the camera on and off till the lens pins finally realined and let it close properly. Took alot of patience and care but has worked since. Usual cause of this problem is powering camera while the lens is blocked from extending, ie in a case, laying on its face etc.
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Solution #2

posted on Jul 04, 2009
Somewhat Helpful)

t00nz

Rank: Guru  Canon Expert Cameras & Camcorders  Expert
Rating: 91%, 1942 votes
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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