Question about HP OfficeJet 7410 All-In-One InkJet Printer

2 Answers

Displays " Scanner Failure"

My 7410 shows "scanner failure" and tells me to power it off then back on. When I do that I hear what sounds like the carriage "slip" and then the same error comes up

Posted by on

  • itismymail20 May 28, 2009

    thanks AtlasIT... I will contact support

  • Anonymous Mar 12, 2014

    Printer shows a scanner error when powered on.

×

2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 72 Answers

I've seen a similar issue on other HP All-In-Ones. I had to contact support, but all they do is make sure you try connecting the printer to the wall outlet instead of a surge supressor, then a different wall outlet, then reset to factory defaults. After that didn't work, they submitted an replacement order.

Hope this helps

Posted on May 28, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have a hp officejet d135, i restored factory defaults, i select a size for the copy and it says warming up, then says "Scanner Failure" turn power of then on again, i do, and then it does the same thing

Posted on Jun 05, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

HP 7410 All-in-One Printer A 'Scanner Failure' message is desplayed on the printer's front panel


I know i'm not going to get 4 thumbs up for providing this resolution because it seems like a hardware problem but what the heck you need some sort of help so here goes.

This error usually occurs when trying to scan or make copies. The scanner bulb is not hot enough or the electrical conditions are not suitable for the HP All-In-One product. Follow the instructions listed below to resolve this failure. The scanner lamp lighting should be viewable under the scanner glass right or left corner.
  1. c00439542.jpg 1 - Scanner lamp lighting 2 - Scanner glass If the scanner bulb does not light up, the HP All-In-One product may be defective.
  2. Make sure that the room temperature is suitable for the HP All-in-One product. Perform a Power Cycle on the unit by following the steps below:
    1. Turn the unit off.
    2. Unplug the power cord from the unit.
    3. Wait 30 seconds, and then re-connect the power cord to the unit.
    4. Turn the unit on.
    Check the power connections:
    1. Make sure that the unit is connected directly to the wall outlet and not to a power strip.Try a different wall socket.
    2. Every PC provides a standard power cord; it is possible to use it to check whether the electrical failure is prompted by the cord or not.
  3. If the Warming up or Scanner failure error messages persist, please move the unit to a different room or building to verify that the building (or room) is grounded properly.
  4. If your HP All-in-One product uses a external power module, check the power module part number against the part number listed in the User Guide to ensure the proper power module is being used. If both part numbers do not match and your product is still under warranty, please click the Contact HP link at the top of the page. If your product is out of warranty, please click the How to Buy link at the top of the page. c00458738.jpg
  5. Perform a Partial Reset by following the steps below:
    • Unplug the power cord from the HP All-in-One product.Press and hold the appropriate button combination for your HP All-in-One product. The appropriate combination for your model can be consulted in the HP All-in-One Products - Performing a Partial Reset of the All-in-One document.While still holding the buttons down, plug the power cord back in. Release the buttons after the HP All-in-One unit displays the Partial Reset message.
    Make a test copy of any document.If this copy is successful, the scanner mechanism is functioning correctly.If the error appears again, Follow the below troubleshooting
Noisy scanner This failure can occur when the HP All-in-One product is initializing.Every time the unit is turned on, the scanner carriage should move. Sometimes, when the scanner carriage returns to its home position, the carriage could crash and make a loud noise.Within a few seconds, the unit gets blocked, and the front panel display shows a Scanner failure message.Scanner noise could also be caused by the scanner sensor inside the HP All-in-One product being damaged or not properly in place.To solve this failure, follow the steps below:
  1. Perform a Power Cycle on the unit by following the steps below:
    1. Turn the unit off.
    2. Unplug the power cord from the unit.
    3. Wait 30 seconds, and then re-connect the power cord to the unit.
    4. Turn the unit on.
    Make a test copy of any document by pressing the Start Copy (black or color) button.
    • If this copy is successful, the scanner mechanism is functioning correctlyIf the failure remains unsolved, skip to the following step.
  2. Perform a Partial Reset on the unit by performing the following steps:
    • Unplug the power cord from the HP All-in-One unit.Press and hold the appropriate button combination for your HP All-In-One product. To know the proper combination for your model, check the HP All-in-One Products - Performing a Partial Reset of the All-in-One document.While still holding the buttons down, plug the power cord back in. Release the buttons after the HP All-In-One unit displays the Partial Reset message.
    Make a test copy of any document by pressing the Start Copy (black or color) button.If this copy is successful, the scanner mechanism is functioning correctly.
  3. Now if this still doesn't resolve the issue then it's a definite hardware problem my request would be regardless of the thumbs up,call up hp at 1800-474-6836 and ask for their upgrade machines because u'll get a machine with a 50-60% discount and an extended warranty with a 70-80% discount or u may get a warranty for the next two years for $1....Sorry if I can't help you

Oct 05, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Thank you SO much! I was able to disassemble and reassemble just as you indicated. However, now I don't hear the whirring of the motor assembly, it just pops up scanner failure. IT feeds through the top...


Hi, this is a followup on our chat session. (2007nfm), no extra wire is indicated on the scanners wiring harness. it plugs in socket well. ignore the brown wire and do the following first.
Unplug the power cable from printer when the printer is powered on and wait for about 30 seconds. then, press and hold # and 6 while plugging in the power cord and Continue holding until it displays Semi Full Reset message in the front panel of the 7310 . after try to scan and see if scanner failure appears again.
if it does, like i had told you,
lubricate the rod that the scanner slides on with a few drops of Tri-Flow.

please post back here for a followup.

Regards


Comments: Jun 10, 2010 - by 2007nfm - you may check here for lubricant.

Jun 10, 2010 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Scanner failure when faxing of coppying


I need help also my black ink stop working also but think it is dry and that is why it won't wor. but still have same fax and copy problem exactly even the grinding noise

Fred

Feb 09, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

HP 7410 Scanner Failure


Sorry, you have a bad scanner assembly which will cost more than a new printer.

Jan 11, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Scanner failure is holding up the whole printer


Sorry, a common HP printer problem....uneconomical to repair.

Jan 08, 2009 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

My HP Officejet 7410 All-in-One keeps giving me the error message - Scanner failure - Turn power off then on. Turning power off then on, even disconnecting power cord, repeatedly does not solve problem.


Our HP Officejet L7780 displays the "Align Printer" message and then does it automatically wasting several sheets of paper aligning, then the next time we print a page the same message comes back. Is there a way to turn off the "align Printer" message. It is printing ok otherwise.

Jul 31, 2008 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

Scanner FailureTurn power off then on again Message Window pops up continuously


Hi,

Below is the document that i want you to follow.

CLICK HERE ===>> DOCUMENT

Pleae let me know the result after performing the steps.

thank you so much.

adonscott

Jun 26, 2008 | HP OfficeJet 7410 All-In-One InkJet...

3 Answers

HP Officejet 7410


Scanner motor doesn't typically go out in these machines. If you are getting a scanner failure message, its either the scanner assembly or the main board.

Inkworks
866-381-0541

Apr 16, 2008 | HP OfficeJet 7410 All-In-One InkJet...

2 Answers

HP 7140xi scanner failure error


Hi,

Please click on the web link given below and perform the steps as given in the web page to fix the issue.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00787271&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

For further information contact HP chat support, its free of cost.
CLick on the web link to chat with HP technician.

http://welcome.hp.com/country/us/en/contact/chat_1.html

Have a great day!

Oct 13, 2007 | HP OfficeJet 7410 All-In-One InkJet...

Not finding what you are looking for?
HP OfficeJet 7410 All-In-One InkJet Printer Logo

354 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...