Question about Vtech 5.8GHz Cordless Phone with Digital Answering System

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Phones stopped working. They only read

Have 4 Vtech 5.8 (3 on bases and one on answering machine), All just say "connecting" and then shut off. All worked fine an hour ago, Have another wall phone on same system--Time Warner Cable (not Vtech) which works. I've tried un-registering them and the problem continues. Called VTech (only had them 6 months) and according to them the warranty is expired (even though it has not been a year)so tech support is not available. Don't think I'll ever buy another Vtech product again

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I'm not familar with the Vtech but I would suspect that all 4 units work off of the answering machine base. It sounds like it is seeing a dial tone.
Take a working phones like the wall phone, if it is easily removed, and use a known good connecting cable between the good wall phone and the jack that the Vtech is plugged into.
If that works, take the connecting cable loose and replace it with the Vtech connecting cable. If that works check the jack on the Vtech for crossed wire. If non found, connect it to the jack the wall phone was plugged into. If this doesn't provide satisfaction, let me know exactly what you did and what happened and we will go from there.

Posted on May 28, 2009

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Posted on Jan 02, 2017

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Bought a used vtech 5.8 phone, charged the battery and now see message "not registered. I can not make calls... how do I register it?


I believe it is telling you it is not registered with the Base Unit. You did get the Base Unit with it didn't you, otherwise you have a paperweight.

If you do have a set then this is the answer

Tip 1 of 1
Step 1: Place the handset in the base or charger. If PRESS FIND HS 4 SEC ON BASE does not appear on the screen after a few seconds, lift up handset and recradle it in the base or charger.

Step 2: On the telephone base, press and hold FIND HANDSET for approximately four seconds. Release FIND HANDSET once the IN USE light comes on.

After a while, the handset will emit a series of tones, and the newly registered handset will be assigned the lowest extension number not previously assigned to another system handset when successfully registered. Repeat Steps 1 and 2 if the handset does not successfully register to the telephone base within two minutes.

https://vt.vtp-media.com/ecp/documents/product_Product/67/UserManual/1647/ia5874_manual_bkm.pdf

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1 Answer

I replaced the battery and fully charged it. The display says "connecting" then, "place handset in Base to register". It still does not work


possible bad connection base to phone, sharplely take phone on and off base repeatedly, to try and get good contact, ensure contacts(probes) on base are not stuck in or out ,
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www.vtechphones.com/support/.../353

VTech Communications Inc.Out of range OR No power at base is shown in the handset display window. Why don't ... Tip 1 of 5. Confirm proper installation of the telephone base and charger power adapters, and handset battery. You should only use the VTech power adapters provided with your telephone. ... Next Tip This solved my problem. Tip 2 of 5.

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You must turn off your internal answering machine. There should be an on and off button somewhere on the main base.

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Second,plug each set and base in the wall for power one at a time.

Go back to the basics and pair the handset with the base of the unit.

Do this for all sets one at a time.

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The phones need to be unregistered and then re-registered, which you can find in the troubleshooting section of your User Mannual or go to theis webpage http://www.scribd.com/doc/4088938/Vtech-i6789-phone-manual-i6789-manual-i3

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