Question about Olympus Camedia D-425 / C-170 Digital Camera

1 Answer

C170 trouble downloading

We previously have benn able to download images from our camera using USB cable but now for some reason PC does detect as per message below:

"The computer cannot detect the scanner or camera. Please make sure the device is turned on and is properly connected to the computer"

We have tried 2 PCs and get the same problem on both? We cannot see any damage to USB cable and both camer and computer end is good fit.

Posted by on

  • dg_hayes Jun 01, 2009

    Sorry but this did not resolve the problem of not being able to downloadl pics, the computer recognises the Olympus camera and is using usbstor driver but am still getting the same error

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  • Master
  • 919 Answers

Make sure the camera is on and pc is selected on the camera screen when connected to the computer. You will need to have PC highlighted and select ok on the camera as this starts the camera and computer to communicate. Once communication established the LCD screen of the camera goes dark and the computer should generate a removable disk drive. Check the System Tray (lower right corner beside the PC time) for Safely Remove Hardware. When you click on it, it should read "Safely Remove USB Mass Storage Device Drive ?:" If you dont see that, then check the Device Manager to see if the camera is recognized as USB Mass Storage Device. The camera uses the driver usbstor.

Posted on May 29, 2009

  • BabsOne Jun 02, 2009

    At this point you may want to call and speak with someone at Olympus Digital Tech support as they may be better able to assist you to resolve this issue. Their telephone number is 888-553-4448 option 5.

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