Question about Acer Extensa 5420-5687 Notebook

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Laptop is frozen on logging off screen. How can I finish the shutdown. Control/Alt/Delete won't reboot.

My Acer Extensa 5420 laptop is frozen on the "logging off" screen. How can I finish the shutdown process. I have tried the control/alt/delete to reboot, but to no effect.

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  • shirley_curt May 28, 2009

    The Acer Extensa is plugged into outlet so no problem with power, battery seems to be charging.

  • shirley_curt May 28, 2009

    Thank you Thunderman. Holding down the power button did complete the shutdown and I was able to restart without problems.

  • Is the battery running out?

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I have an asus pc 1000hd that does this every now and then. I hold the power button down and the whole machine shuts off after a few seconds. Either that or you can take out the battery, wait a few seconds and then reinsert it

Posted on May 28, 2009

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But I can't get out of the Logging Off screen..I have let the battery run out, contr alt del..,,,??/

Posted on Jan 17, 2015

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Had the same problem and i reloaded the operating system and havnt had a problem since i do know this though somhow i had deleted a DLL file and thats wen it began

Posted on Nov 14, 2009

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Seems to be some problem with windows...try disk fragmenting as well.. If nothign works an option would be update and run ani virus scans... last option would be to reinstall windows...

Posted on May 28, 2009

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