Question about Acer Aspire 5520-5908 Notebook
My daughter replaced an outdated school issued virus program with the new 8.5 AVG then two days later the pc first had mouse problems-(acting funny) and now won't reboot beyond the desktop background picture. I can't find the bios safe mode to start a reformat either. i have a simular issue i bought the laptop off my old boss and i unistalled vista and installed windows xp pro corp service pack 3 intergrated i did all the updates and my curser and keyboard started freezing and acting strange now my laptop will not load at all i boot up the fan will go on then the laptop shuts down reboots shut down reboot shut down and will not load anything just keeps rebooting how can i fix this with out losing any of my information since its all work base i tryed to create a backup but it wouldn't let me
Looks like you've had a bad day with computers! Let's see if we can take some of this on today...
On the first laptop (these ideas may work for both, but I'll address them the way I would my own, and we'll go from there), it looks like there is too much stuff being loaded into memory during system startup. This is not uncommon, particularly in computers which have teenagers as primary users.
I would restart the computer, and after the manufacturer's splash screen and before the Windows splash screen, hit the F8 key on your keyboard. This should bring you to a startup menu, which will be a black screen with white writing on it. You will be able to make your choice by moving up and down with the arrow keys on your keyboard. Choose SAFE MODE and hit enter.
If you do not see this screen, then you did not time the hitting of F8 corectly. You'll have to restart and try again.
Once in safe mode, click Start, then RUN. With Run open, type this command MSCONFIG and hit enter.
The next screen that opens is the configuration utility, which allows you to change the things that start with your computer. The last tab on the top should be STARTUP. click this.
Because we are shooting in the dark here, and we are not sure what is stopping the startup process, in the lower right corner of the window is a button that says Disable All. Choose this and click APPLY.
When the mouse comes back, click the next tab, which says SERVICES. Under the first window, you will see a small check box next to a line that says Hide All Microsoft Services. Place a checkmark here.
Again, in the lower right corner, click Disable All. Then click OK. When asked to restart, chose yes. This time the computer should start normally.
Now, this should start your pc, but you still have trouble with no AntiVirus software on your computer. The programs are there, they are just turned off. You'll have to open the program from the program files list, and enable it once again.
I'll comment on the other one after I eat dinner with my family.....
Posted on May 28, 2009
I suspected your OS is corrupted. I suggest to reformat your OS to its defaulty factory settings. If you want to install Microsoft XP OS kindly follow these procedures:
- insert cd from the dvd rom drive
- boot up machine
- press F12 to choose boot device
- choose boot from cd (it will show instruction to reformat OS and install XP)
- after reformatting your machine and loaded with Windows XP, you need to check your BIOS and update it.
- go to Acer site http://acer.com/support/ look for your machine model and download the latest driver for your BIOS
if you want to install anti-virus go to http://www.avg.com/ (freeware). there are lots of anti-virus out there, but this one is a good freeware anti-virus.
Posted on May 28, 2009
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Posted on Jan 02, 2017
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