Question about Dell 962 Photo All-In-One InkJet Printer

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Dell 962 all-in-one center,how to instal it from internet

Where can i download a copy of this? i can't find my cd and it is not on the drivers and downloads page of the dell site how to install "all in one center" for dell962

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Http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&l=en&s=gen&dn=TT1092882

Journal ID: 09147K6KB0
Article ID: 289484
Date Published: 5/10/2009
Last Revised: 5/13/2009

Posted on May 28, 2009

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Installation error canon 3580


Hi,
That software driver you install from DELL printer CD driver? or you download only?
If it's not try to download to this link http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=PRN_ALL_A962&os=WW1&osl=en&catid=&impid=
Before you install that's software driver for DELL 962 photo all in one inkjet printer for that website.
Uninstall first your old software driver installation, then restart your PC.
Finish restarting your PC, install software driver for DELL website.

Just let me known if it's not yet working your printer.
Thanks for using Fixya.

Jul 14, 2011 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

I have a Dell 962 all in one printer and a Windows 7 based pc , I can print and copy but it wont allow me to scan. do anyone have a solution for me to try?


most of these printers have a print center to load with drivers,check and see if you loaded center if you dont have disk go to dell site and download drivers free.

Jan 11, 2011 | Dell 966 All-In-One InkJet Printer

2 Answers

I've not got the cd to install my dell 962 printer.where can i download the software.


Thank you for your question.

Here is the link to the Dell website for drivers for your Dell 962 Printer.

http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=PRN_ALL_A962&os=WW1&osl=en&catid=&impid=

Kind regards

Apr 28, 2010 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

PDell Photo AIO Printer 962 stopped working after windows update


I had the same issue after downloading the Dell AIO 962 printer update. What worked was using the uninstall mode on the original Dell CD that came with the printer followed by a fresh install from the aforementioned CD. Be sure to uninstall all copies of the drivers before doing the new install. Good Luck!

Nov 10, 2008 | Dell 962 Photo All-In-One InkJet Printer

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Dell all-in-one center


I have a dell photoA1O printer and I am trying to scan a picture to my computer and when I go through the step[s in the book I don't have dell allin one center

Apr 06, 2008 | Dell 962 Photo All-In-One InkJet Printer

3 Answers

Dell Printer install cd


Folks, unless you are wanting the All-in-One solution cetner that comes on the CD, you can download the driver from the Dell website and I have included the link, but for some reason it does not take in this note, please go Dell's website and look under support & drivers and the then put in the model information and the driver will be there.

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R92834&SystemID=PRN_ALL_A962&servicetag=&os=WW1&osl=en&deviceid=7348&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=1&libid=40&fileid=128698

Feb 17, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Scanner & fax wont work


Hi,
This issue could be occurring due to number of reasons, it could be due to the corrupt All in one software or it could be due to the scanner hardware as well, since you have confirmed that the printer prints fine you are absolutely right that the communication between the printer and the computer is good, however to know where the problem lies and to fix the issue disconnect the printer form the computer and try to make a copy form the printer itself, if the printer is able to make a copy then the printer scanner device is working absolutely fine, however if the printer scanner is unable to make a copy check if there is any error message displayed on the printer LCD, if you find any error please keep me posted so that I can send you the resolution for the relevant error, alternately you can download and install the firmware form the Dell’s support site to fix the issue, here is the link form which you can download and install the firmware: http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R98804&SystemID=PRN_ALL_A962&servicetag=&os=WW1&osl=en&deviceid=7348&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=40&fileid=128061
Please make sure that you do not turn off the computer or the printer while the firmware is being downloaded or installed.
After the firmware is downloaded and installed then restart the printer and the computer.
Check if the issue is resolved, if the issue still persists then you will have to replace the printer as there is nothing much that can be done to fix the issue as the scanner hardware is failed.
If the printer is able to make a copy form the printer then try these steps:
Download and install the updated driver for the Dell’s support site, however before you download and reinstall the drivers uninstall the previous version of the driver before you install the latest version, here is how you can uninstall the previous driver.
  1. Insert the Disk labeled Dell All in one center disk in the CD ROM.
  2. Click Next and select Uninstall form the list.
  3. Click on continue to uninstall the software.
  4. After the All in one software is uninstalled disconnect the printer form the computer and the restart the system.
  5. Download the latest driver form the Dell’s support site and then install it.
Here is the link
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R92834&SystemID=PRN_ALL_A962&servicetag=&os=WW1&osl=en&deviceid=7348&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=1&libid=40&fileid=128698
Follow these instructions to download and install the latest drivers:
Download
1.Click Download Now, to download the file.
2.At the Export Compliance Disclaimer window, click Yes, I Accept
this Agreement.
3.When the File Download window appears, click Save this program to
disk (Windows XP users, click Save) and click OK. The Save In: window
appears.
4.From the Save In: field, click the down arrow then click to
select Desktop and click Save. The file will download to your desktop.
5.If the Download Complete window appears, click Close. The file
name icon appears on your desktop.

Install
1.Double-click the new icon on the desktop labeled 962ENA01.exe.
The Self-Extractor window appears.
2.Click OK or Continue.
The Self-Extracting Driver Installation window appears and prompts to
extract files to C:\DELL\DRIVERS\R92834.
3.Leave all of the default settings and click Unzip or OK. If the
directory doesn't exist, you'll be prompted to create one. Click Yes. A
Self Extractor window appears and indicates C:\DELL\DRIVERS\R92834 files were
extracted.
4.Click OK.
Follow the on-screen installation instructions in the window.


Regards
Malik Khan

Nov 07, 2007 | Dell 962 Photo All-In-One InkJet Printer

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