It sound like you have either a very low toner density set, which would normally be set either through the control panel or the driver, or possibly the Dell Toner conservation system turned on. Here is Dells owners manual info on dealing with light print.
The toner cartridges may be low or need to be replaced. Confirm the amount of toner in each toner cartridge.
- Press [Printer Status], and then click the Status tab in the printer driver.
Ensure Non-Dell Toner is not selected in the Printer Maintenance tab in the Tool Box.
- Click the Tool Box button.
Set Toner Saving Mode to Off in the printer driver.
- Press [Printing Preferences], and then click the Advanced tab.
If you are printing on an uneven print surface, change the paper type setting in the printer driver. For example, change the plain paper to thick.
- Press [Printing Preferences], and then click the Paper Tray tab.
Verify that the correct print media is being used.
- See "Print Media Sizes and Support".
Ensure that eight yellow ribbons are correctly removed from the PHD (Print Head Device) unit.
- See "Replacing the PHD (Print Head Device) Unit" and "Installing the PHD Unit".
Ensure that the developer motor starts.
- Contact Dell.
Ensure that the dispense motor starts.
- Contact Dell.
When you are printing many images with low density, do the Toner Refresh Mode.
- Click the Tool Box button.
- Press the Start button to check the density of colors.
- If the print is too light, Select Refresh Mode from the list. Press the Start(1)-(4) buttons.
CAUTION: Using the Refresh Mode consumes extra toner.
- After you complete the Refresh Mode, select Chart Print from the list. Press the Print with A4(3) or Print with Letter(C) button for 4 Colors Configuration Chart. "Printing" appears.
Is the problem recovered?
when you unpacked the new toner cartrdige, did you shake it side by side a bunch of times to make sure that the toner is distributed evenly in the toner?
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