Question about Canon PIXMA MX310 All-In-One Printer

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I have a Cannon printer/copier and it says i have a paper jam

But there is no paper jam, I have tried to rest it, unplug it and remove the ink... still will not do anything. Is it time to buy a new printer?

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  • 145 Answers

Push the reset button for several minutes untill work again

Posted on May 27, 2009

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Support code 5100 printer eror


To try and resolve the issue, please follow these steps:
1. With a flashlight or other bright light, please check the paper feed areas of the printer and verify that there are no paper jams or obstructions in the printer that may be causing the error.
2. Look inside of the printer where the inks are located and ensure that there are no obstructions in there that may be causing the print head not to move freely.
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My cannon IP1900 printer cannot print, it says paper jam, orange light blinks. I need assistance


Dear Sir,

i am giving u step to solve your problem,


Step 1 Turn your printer off and on to see if it can take out some or all of the jam automatically. If not, turn off the printer and go to the next step.
Step 2 Inspect where the printed paper stops. If the stuck paper is visible and on its way out of the device, try to manually remove it. If you can not pull the rest out easily, then refer to the next steps.
Step 3 Remove any paper trays. Check if any wrinkled or damaged paper is still stuck in the printer. If so, remove any other appliances you can (toner or ink cartridge if necessary) and look for the paper shreds. Make sure nothing has been left in this device.
Step 4 Tidy your blank papers, turn the printer back on and try it again. If the paper jam massage still appears, repeat the above steps. If no paper stuck in your device but the error still persists, well then it’s likely your printer is experiencing another hardware issue: maybe the rollers or some other part need to be adjusted or replaced. Check the printer manual and the manufacturer’s website for directions, or contact your support line for additional assistance.
Things you should take care when manually removing paper
l You should be careful, especially for a laser printer – laser printers can get hot.
l Do not remove your jammed paper from where the blank paper enters the printer, or your device might be damaged easily.
l If you find a piece of jammed paper, pull it out with both your hands carefully so as to keep the paper from tearing. If several sheets of paper jammed together, try to loose the jam by pulling out the middle one first.
l If the paper does tear, you may need to manually rotate the gears that feed the paper through the printer to free the shreds. Don’t force anything.



Thanks For Your Time,

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Cannon MP370, says clear paper jam, none seen


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Hi, I have an e20 cannon copier. There was a paper jam, the paper was removed and then when I go to restart the copier it still has that paper jam icon showing. I looked everywhere in the machine and there...


Hi, I solved the problem. I had another employee look it over and there was still a teeny teeny piece of paper that was still jamming it up. So once that was removed the copier started working okay again. Thank you for taking the time to try and help me. Sould I encounter any other copier problems I'll get back to you.

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turn off and unplug for a good 10 seconds, then plug in/power on. If it still shows jam, have another look inside, some torn paper might be jammed inside.

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I'm trying to replace black color cartridge, but get an error message: carrier jam How do I unjam it? Already did the unplug- check for paper jam and replug...no luck!


Remove all paper...(inspect closely for paper jammed way inside!)

also remove both ink cartriges, reinsert them one at a time carefully and properly....also double check the number code on the ink

the jam error could be either paper or cartriges confusing the printer. let me know if it works....k

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1. Unplug the printer completely. Move the ink cartridge cradle gently to the left. Over to the right at it's usual resting place you will see a small pad about 1cm square. This pad and the area around should be covered with ink. Get a microfibre cloth and press down on this pad - it's not fixed so should come away with the cloth, otherwise use tweezers gently. Squeeze the pad several times between your thumb and forefinger while inside the microfibre cloth to remove ink build up. Then when not much ink comes out on the cloth, clean the area in the printer around the pad so that looks free from ink too. Then position the pad back in place, move the cradle back into position, plug in and switch on - should work fine now. But it's worth checking for any paper caught near the ink pad as my error occured after a paper jam. Good luck :)

Make sure to clean all the parts thoroughly.
If this does not resolve your issue, let me know.

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