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Sure it say that exactly never heard that before doesn't say "Replenish paper"? or does it give a code or jam indication
Is there any paper on it does this happen when printing or copying ? Trying to print paper or envelope? Do the draws work OK? If printing send the print job to the machine first the when the copier states replenish paper for the bypass tray put the paper there. insure your printer perfrancies match your setting on the copier for the bypass tray, such as THICK 1 or what ever
use bypass tray, you must use thick 3 or thick 4 and the size needs to be close to the size of index, the tray settings need to be set for thickness and size and color then the same has to be set in the driver in computer also, when you go to print hit properties and change the tray to bypass and thick 3 or thick 4 and then the same size you selected in the copier and it should work. if by chance it asks you load paper in bypass after you hit print then it didnt get setup correct. check to see if you got the driver saying the same as the copier tray. ask if you need help
BYPASS TRAY is sed when printing onto paper with a size not loaded into a paper tray or onto thick paper, overhead projector transparencies, postcards, envelopes or label sheets
Can be loaded with up to 150 sheets of plain paper, 50 overhead projector transparencies, postcards, label sheets or sheets of thick paper, or 10 envelopes referred to as the "bypass tray" throughout the manual. (See page 2-60....ATTACHED )
Make sure there is 1/16 to 1/32 inch space on each side of the paper in the paper tray. Move the paper type selector back and forth 5 times, to make sure it is not stuck. Feed the tray with a minimum of 20 sheets of paper and try to see if it loads paper through. The paper thickness lever has two settings, one for plain paper, (thin paper 20# to 24#) and one for envelopes and thick paper. It should be on the 0 setting for thin paper and on the + setting for thick paper and envelopes. The paper adjustment lever may be adjusted in between the two settings to accommodate paper that is not standard or that the operating/environmental conditions have changed. Make sure the paper is loaded far enough into the printer to ensure good contact between the paper and the paper feed mechanism.
You should find the proper setting under the "Layout" tab of the printer properties. Check the box "Cpombination" and from there you can select "2-IN-1". Make sure you use the bypass tray and select the appropriate thick paper for the weight. Lining up side 1 with side 2 is not guaranteed with paper above 210 g/m2 (thick 3) Hope this helps.
Plain paper (16 lb to 24 lb),
thick paper 1 (24-1/4 lb to 40 lb),
thick paper 2 (40-1/4lb to 55-1/2 lb),
thick paper 3 (55-3/4 lb to 68 lb),
thick paper 4 (68-1/4 lb to 72 lb)*, OHP transparencies*, postcards*, letterheads,
colored paper, envelopes*, label sheets*, banner paper (24-1/4 lb to 55-1/2 lb)*
Duplex: Plain paper (17 lb to 24 lb), thick paper1/2/3 (24 lb to 68 lb
*Can only be fed through the bypass tray.
Have you tried specifying the paper type and weight INSTEAD of the tray. Set the tray properties first, then print. If you leave it on auto tray it will use the tray that matches your paper type and weight.