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Canon IR scan problem

We moved from one office to another. We changed the ip address too onboth copier and computer. The printer is networked/working fine withthe computer but when we do scanning it says ''error while interactingwith scanner, the selected scanner was not found.
Network processing is timed out. Check the scanner and network status. The scanner driver will be quitted.

I ran the network scangear utility from the start menu. Clicked ''discover scanner'', and selected my copier and applied it.

I have 3 and all are doing the exact samething.

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Network processing is timed out check the scanner and network status help

Posted on Mar 02, 2011

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Read the Manual (comes with Tool). If you don't have the Tool download it from the Canon site. Go to the copier and press the System/Options button next to Copy/Mailbox/Fax. Press Online. Then try scanning. Go back to copier and press Offline so can photocopy again.

Posted on Jul 24, 2009

  • majety Jan 07, 2011

    well my friend i am also facing the same issue. the manual which is delivered with tool giving only the instructions , but not for troubleshooting...

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I had a similar issue, and was able to resolve it by downloading & installing Network ScanGear version 2.30 from Canon.
After this, I ran it & added the scanner as you did. Then I opened my scanning software, OminPage, ran Tools, Scanner Setup Wizard, and re-added the scanner.

Posted on Jul 17, 2013

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