Question about Sony MDR-NC11 Consumer Headphones

2 Answers

Sony MDR-NC11 Left Earbud has no sound

About 3 months after purchasing these headphones, the left earbud started cutting out. If I jiggled the earbud while listening to music, the sound would come in and out. It actually seems that if I pressed the earbud into my ear, the sound would come in. When I released the pressure, the sound disappeared. The condition continued to worsen until now the left earbud does not work at all anymore. I'm sooo disappointed because otherwise I really like these headphones! Everything points to a problem in the earbud - not in the cable. I've looked for a service manual for free online, but can only find it for approx. $15. I *think* I need to disassemble the earbud to find the problem and fix it, but can't figure out how to get the dang thing apart and really need some expert advice. I have some experience with soldering (if necessary) and feel comfortable doing minor repairs. If I damage the headphone beyond repair, I'm okay with that because at the moment they're essentially not usable anyway. Thank you in advance! Brian I have the same exact problem. After about only 1.5 months the left earbud stopped working. I am so sad, I do not know what to do. -nat

Posted by on

  • Priscilla Stowe Jan 23, 2013

    I;m having the same problem, and its only been about a month. ~Priscilla


2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Im on my 3rd pair of earbuds that did this.

Posted on Nov 04, 2014

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 152 Answers

They should come apart right where the metal meets the plastic, just below the buds themselves - be careful, one set like that I took apart were actually surface-mounted to the housing, there weren't any leads to repair...

Posted on May 27, 2009

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

Why did my left earbud become silent?

you can make both of the earbuds work. You can open the earbud where the speaker is that you use to hear the musik. Use a soldering iron and a lead. check if the wire inside has removed, fix it back and you will hear sound on both earbuds.

Take care.

Jun 01, 2010 | Sony EX33LPS Headphones

3 Answers

Left earbud problems

Well, I had the same problem with the right earbud. Luckily I was under warranty with Target, so they told me to contact Bose. I did and they had me send in the headphones (to make sure I waas telling the truth) and about 2 weeks later I got my earbuds back. Their customer service is excellent, so that's what I would reccomend

Aug 09, 2009 | Bose in-ear headphones - Black with...

1 Answer

Left earphone won't work

Try another pair of headphonesif they work on both channels then your headphonesare faulty ..replace under guarantee if you have one otherwise buy a new pair as thay have probably a stretched wire that is causing a loose connection and aren't worth repairing.

Aug 07, 2009 | Sony MDR-NC11 Consumer Headphones

1 Answer

Left Earbud Went out randomly

The only thing you can do is to replace it.

Jun 17, 2009 | Sony Audio Players & Recorders

1 Answer

Left ear going out

Your left ear canal may be plugged. You may have to improvise a way to flush it as you would while taking a shower. Use a cotton swab or equivalent to remove the residue.
As for the earbud, there may be foreign matter lodged inside where it is inaccessible.
If the headphones cannot be repaired, there may be a way to get a replacement expedited to you through one of the support groups.

Jun 20, 2017 | Shure SCL3 Headphones

1 Answer

Sound in left earbud shorts in and out

If its not hard to open the case, just solder the connection again (only if you found out that the problem is inside).
Also check the wire if it have 100% connection. You may also check skin of the wire. If found out no good, so possibly this could fix the problem.

Mar 02, 2009 | Etymotic Research Isolator ER-6i Consumer...

3 Answers

My left earbuds on my JVC gummy earphones went out.

I have this problem all the time with my JVC earbuds. This may sound a little gross but it will work. I put the ear phone in my mouth and **** on the end of it pretty hard. What I have found is that sweat or even wax will plug the little hole and prevent the sound from coming out.

Nov 16, 2008 | JVC Gumy Ear Bud Headphone - Peppermint...

4 Answers

Left Headphone not working

well maybe because, you to cheap to by good headphones

Mar 04, 2008 | Sony MDR-G42LP Consumer Headphones

6 Answers

Bose in-ear headphones sounds cuts in and out

Well, here's a temporary fix until you guys can get new ones. Pull the plastic stopper about halfway up the phones. Then loop the bottom of the entire headphones through the circle that the plastic stoppers create. When you have a tiny loop, pull the upper stopper down and tighten it. People said that they needed to angle the cable in a certain way, right? Well, this fixed mine for now. Just keep it in that position until you can get a replacement or they come up with a permanent fix.

Feb 20, 2008 | Bose in-ear headphones - Black with...

Not finding what you are looking for?
Sony MDR-NC11 Consumer Headphones Logo

1,545 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Audio Players & Recorders Experts


Level 3 Expert

102366 Answers


Level 3 Expert

5017 Answers

The Knight
The Knight

Level 3 Expert

73691 Answers

Are you a Sony Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides