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are you printing from Doc feeder or glas?? if from feeder then try to make a copy from the glass, does it still do it? yes problem is with drum. No? problem is with the small scanning glass to the left, look carefully see if any spots or lines on the 1inch glas --- clean it
I am currently having the same problem with a 17" iMac Intel Core Duo. The printer worked fine for a few months, now it will only print in black and white and sometimes in color that is extremely faded. I have tried every troubleshooting tip in the book and still no luck.
I experienced this problem when "Fax Setting -> TX Setting -> Print Report" is configured before you send out the fax. After your Fax was sent, and the message "Waiting for report" appear forever and does not leave. It is because your INK Level is Low and your have set "Fax Setting -> RX Setting -> Auto Print ON -> Print when no ink OFF", and so the report will not be printed out due to ink level is low.
Solution: Configure "Fax Setting -> RX Setting -> Auto Print ON -> Print when no ink to ON", and the report will be printed out immediately, the message disappear.