Question about Lexmark P4350 All-In-One InkJet Printer

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Wont recognise new colour cartridge

My 4300 Lexmark wont recognise the new colour cartridge. have cleaned the contacts and tried the photo option cartridge as well, but no good. It was left open without a cartridge for a number of weeks  until i got the new cartridge, would this make a difference??



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Re: Wont recognise new colour cartridge

Leaving the cartridge out for an extended period is never a good idea, but it shouldn't be fatal. Make sure you put the photo cartridge in the black slot - not the color one. If the problem persists, you might want to reload the driver for that printer from the website.

Posted on Sep 14, 2009

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Please make sure the back plate is clean inside your printer. That the place where to contact points sits. Check the back of the cartridge aswell to insure all contacts are clean. If it still comes up with the error change the cartridge otherwise its a board or caridge wich you cant get new spares for.

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Try to reseat the black cartridge. If that doesn't help, try to clean the cartridge nozzles. On the printer operator panel > press Setup button > Maintenance > Clean Cartridges > Ok. Your printer will then print a page, forcing ink through the nozzles to clean them. Try to print again. You may also try to insert a different known working black cartridge to determine if the other is faulty. If your new cartridge is faulty, return it to the purchase store (if within return period) or contact Lexmark technical support for assistance.

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Remove the ink cartridges and clean the sensor below them.

Possibly ink on the blocking the sensor from reading the poper ink level.

After that put the cartridges back in and then go to printers on your PC and right-click the printer on the screen and try to locate a cleaning process or if you have software installed for the printer, run it through there.

Do it a few times if need be and then check the ink level.

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