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Vaccum cleaner not picking up (116.36933/Aspiradora)

Model 116.36933 appears to pick up the dust and lint in the carpet or intel mode but nothing is going into the (empty)dust bin. Nor am I finding it on the carpet(using dryer lint and cat litter for testing). I've cleaned out dust bin and HEPA filters. It seems to work with the tools. Per manual, symptoms are "Motor Protector" as sound changes after a few seconds in the Intel mode and lights go from red/yellow to green. I tried resetting the agitator motor reset button but it isn't moving. Thanks, Joan

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  • joan_user May 29, 2009

    rtwospeed - without going to the web to figure out how to remove the entire hose, ie, from the nozzle hose, I went back to my manual (!) and therefore looked at the agitator - behind it were globs of thick dust/cat hair, etc. I removed these and it' working - I think the big clobs were stopping it. The manual says to cut out any carpet fiber, stringssss, etc that can build up which wasn't my problem but the agitator contained my blockage, behind the brushes.

    Note to 2nd solution - we did clean the filters (but still a reasonable suggestion).

    Thanks to all, Joan

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Joan,

I had a similar problem with my upright and just resolved it today. Mine was also picking up with the beater bar, but not as good as it should and it had very little suction at the hose.

I did everything it said to do in my owners manual...
I looked into every entry to the dirt cup.
I checked for blockages into the bottom of the vacuum.
I cleaned the HEPA and regular filters and dirt cup - still no success.
I made sure the belt was working properly.

I finally sat and looked at how things should get into the clear dirt cup (bagless model).

I finally realized it had to be a blockage in the hose.

I completely detached the hose from the vacuum - this took some muscle.
Took the hose outside and used my high pressure nozzle on my garden hose to spray out the hose. It took a few seconds before a pretty large & stiff piece of paper (2"x2") and much more very dirty stuff finally blew out...
No wonder the vacuum had no suction!!!

The paper that was blocking the hose reminds me of a piece found under a Reese's Peanut Butter Cup! YIKES, it was probably candy causing yet more problems besides the extra pounds!!!

Hope this helps - I'm not an expert, just a frustrated cleaning fanatic who hates it when mechanical things don't work right!

Good LUCK!
rtwospeed in Henderson, NV

Posted on May 27, 2009

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