Question about LG Prada KE850 Cellular Phone

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LG KE850 (Prada) Froze, will not re-start past Prada Screen

Please help me. About a month ago I purchased a brand new LG KE850 (Prada) and started using it on T-Mobile USA. It worked very well for three weeks. One day, after taking a picture, it froze. I tried turning it off and back on (and have tried that several times since then) and I always have the same problem: the phone turns on, gets to the first screen, the Prada logo Screen and then freezes there. I tried removing the memory card and re-inserting it, depleting the battery, etc. Nothing has worked. Do you have any ideas how I can reset the phone, or fix it? Are there any places anyone can suggest where I could service this phone? Thank you very much!

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  • chandler52 May 27, 2009

    Thank you for the response.

    1) I've tried turning the phone on + removing battery + on again, as suggested. It didn't work.

    2) I am in NYC and I bought this phone online. It was brand new. However, when I contacted LG USA, I was told this is an international phone and they cannot service it in the USA. I have also called Hong Kong - where there is a large LG repair center - and was told, like in a bad joke, that since I didn't purchase the phone in Hong Kong, I can't send it there for repair.

    3) And there is no global warranty for the product, so I will have to pay for the repair. Which is why I decided to post my problem here.



    Is there a way I could download the operating system for this phone? I'm just guessing here (am not a tech expert) but maybe I could connect the phone to my computer through the USB cable and reset it that way... Any thoughts? [If it's a good idea, where could I find the operating system for this phone?]

  • chandler52 May 27, 2009

    Ok, that definitely sounds encouraging. Here is all the information about the phone:



    LG KE850

    Made in Korea

    GSM/EDGE 900/1800/1900 TRI BAND



    IMEI: 353426-01-654865-3

    04628/POSTEL/2007

    1973

    ESA

    Black

    S/N: 803KPWQ654865



    This is all the info displayed on the box. Please let me know if there is anything else you would need.

  • chandler52 May 27, 2009

    Thank you. Let my try to take a stab at it. I will click on "Accept Solution" after posting this message.

    If I should need further support (and would, obviously, pay for 1/more sessions) how can I get back in touch with you?? [I am asking because you would already know this issue, based on our discussion today]

    Please let me know.

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  • LG Master
  • 13,433 Answers

Since the phone is almost brand new you will get free repair / service to it if we can't sort it out.

The battery should be removeable in this model? turn on the phone, when its on the prada logo screen frozen, take the battery out, wait for a moment, put it back in and start it up again, do this repeatedly 2 to 5 times intill it turns on properly.

the only reset seems to be in the menu of the phone and we can't get there right now.

depending on where your at, you should get the details on the service from your dealer or you can contact lg directly here http://www.lge.com/us/support/index.jsp

they have warranty service, out of warranty service etc


Posted on May 27, 2009

  • 3 more comments 
  • Ekse May 27, 2009

    Its definitely a good idea, reflashing the firmware / operating system may require special tools and or software that might not be available to the general public, they can do it at the service center.

    some phones can be reflashed at home. I'll look into it if this phone can be flashed at home. Will get back to you about it soon.


  • Ekse May 27, 2009

    I'm going to need few things:

    everything that is written on the phone, all labels etc can you send me all the text you find from it. any number serial combinations also welcome whatever you find from it.

    I already have the original software for it but I'm not sure which one of these is correct for you.

  • Ekse May 27, 2009

    Do you have a usb / data cable for it? I have the software for it but I'm not sure about these tools or how to use them yet. wish I had the phone here with me.

    the software for the phone (two files - two diffrent versions) and the tools are at:
    http://ekse.redirectme.net/LG/

    Two.rar files are the firmware (its inside there you have to extract the files with winrar)
    the program file .exe contains the tools I got

    to open a rarfile you need winrar - www.rarlabs.com

    Unless you want to do a remote support session I'll have to leave you to play around with the tools and the phone untill you figure out how to reload it.




  • Ekse May 27, 2009

    By the way, I still don't know which one of those is the right one for your phone, you don't have much to lose anyway. the phone doesn't work so you can't find out in the menus, is there any text on the lg screen that would indicate a version year or anything?

  • Ekse May 27, 2009

    best to just email me in that case, its nikoht@gmail.com

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