Question about Dyson DC28 Animal Bagless Upright Vacuum

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Dyson dc28 dirt channel will not stay together when reclining handle

My dyson dc28 started making a high pitched noise when I recline the handle to vaccuum. The 'dirt channel' disengages when I recline the handle so the dirt is not completely sucked into the dirt holding area. This area is adjacent to the right rear wheel & I cannot move it to click together. When it is standing straight with a locked handle, it is lined up appropirately.

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  • Dyson Master
  • 1,166 Answers

There is likely an issue with your changeover valve which switches the airflow from floor to handle. Inspect closely to see if you can see what is not working properly.

Posted on Sep 08, 2017

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Posted on Jan 02, 2017

  • 83 Answers

SOURCE: My Dyson DC07 will not stand upright. It just lays

- Stand behind the vacuum cleaner and look at the right-hand side wheel
- Remove the AI PIPE (it has two purple buttons that you push together to lift it up and out - it looks like a Tuba)
- Lay the handle down and look for a black button that will be exposed in front of the square hole
- Stick your index finger and middle finger into the vacant AI Pipe Hole (the square hole)
- Reach over with your thumb and press the black button in front of the square hole
- Whilst pushing the black button, lift your index finger and your middle finger and move the gray plastic piece up (lift the square hole basically)
- Remove your fingers from the square hole
- Lift the handle and stand your machine back upright again
- Place the AI Pipe back into the square hole

Posted on Jul 30, 2009

  • 83 Answers

SOURCE: My dyson slim vacuum doesn't switch from hose to

The changeover valve is not activating - call the Dyson helpline - they'll set you up for a repair with a repair dealer in your area.

Posted on Jul 30, 2009

  • 143 Answers

SOURCE: Vacuum making high pitched noise and smells like motor is burning

try repair first for quote and if too expensive then replace. 5 years is about the average life span.

Posted on Sep 14, 2009

Dysonteam
  • 167 Answers

SOURCE: dyson wont staND UPRIGHT

Hi its Darran at Dyson.

So that we can help resolve this, please call our Helpline on 0800 298 0298. One of our advisors can through some simple checks with you which will hopefully resolve the problem.

We look forward to hearing from you.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 19, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: My Dyson Animal has zero suction from the wand or

    Hi there, I'm sorry to hear you're having difficulties with your DC07. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system - I'd also recommend giving the filter a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide: http://www.dyson.com/support/help.asp?article=4&product=DC07-ANIMAL_US Under normal use, this should be done at least once every 3-6 months. Use cold water without detergent, and allow up to 24 hours for the filter to dry completely before replacing it. By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you, and to recommend the best course of action. Kind regards, Jack Dyson Online Customer Support

    Posted on Sep 16, 2011

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    Hi there, it's Jack at Dyson.

    If your DC28 won't recline and you're confident there are no obstructions jamming the changeover valve, I'd encourage you to get in touch directly so we can talk you through some additional checks. If a repair is needed, we can also confirm if your machine is within the Dyson warranty period.

    You can reach us by calling 1-866-693-9766 (US) or 1-877-397-6622 (CA). Please have your machine easily to hand when you call - we may be able to resolve things right over the phone.

    We'll look forward to speaking with you.

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    Hi there, it's Jack at Dyson.

    I'm sorry to hear you're having difficulty reclining your DC28.

    It's possible this could occur if an item such as a pen or pencil has been accidentally vacuumed up, and is jamming the changeover valve mechanism. This is easy to check for - after turning off and unplugging the vacuum, lie the machine on its side and open the duct inspection port, then remove any objects or debris:


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    If you can't find anything, but continue to experience difficulty reclining your vacuum, please get in touch with our experts directly so we can provide further assistance. You can reach us on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Sep 14, 2014 | Dyson DC28 Animal Upright Vacuum New DC 28...

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    Dyson will not recline


    Hi there, it's Jack at Dyson.

    I'm sorry to hear you're having difficulty reclining your DC28. This can sometimes be caused if an object - for example, a pen that's accidentally been vacuumed up - is jamming the changeover valve. This is easy to check for using the airway inspection port:


    4ce96bd8-e1d4-480e-9017-52a9ff6626b1.jpg

    If you're unable to find anything jamming the changeover valve but continue to have difficulty reclining your vacuum, please get in touch directly so our experts can provide further assistance. If a repair or a replacement part is needed we can also confirm if this is covered under our 5-year warranty. You can reach us on 1-866-693-9766 (US), or 1-877-397-6622 (CA)

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    Why won't my Dyson DC28 animal handle won't tilt down to vacuum


    Hi Robert, it's Jack at Dyson.

    If you're having difficulty reclining your DC28 from the upright position, it's possible something like a pen or pencil has been accidentally vacuumed up, and is jamming the changeover valve.

    Our Support guide should help you check for this: http://www.dyson.com/support/dc28/dc28-animal/using-my-dyson-list/redirect-to-flo-dc07-gen-how-to-remove-a-blockage/flo-dc07-gen-how-to-remove-a-blockage/redirect-to-check-ubend-cover-dc28/check-ubend-cover-dc28

    If you'd like some further advice from our experts after you've given this a try, please call us directly on 1-866-693-9766 (US) or 1-877-397-6622 (CA).

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    Why won't my dyson Dc28 handle tilt down to vaccum


    Hi Robert, it's Jack at Dyson.

    If you're having difficulty reclining your DC28 from the upright position, it's possible something like a pen or pencil is jamming the changeover valve.

    Our Support guide should help you check for this:http://www.dyson.com/support/dc28/dc28-animal/using-my-dyson-list/redirect-to-flo-dc07-gen-how-to-remove-a-blockage/flo-dc07-gen-how-to-remove-a-blockage/redirect-to-check-ubend-cover-dc28/check-ubend-cover-dc28

    If you'd like some further advice from our experts after you've given this a try, please call us directly on 1-866-693-9766 (US) or 1-877-397-6622 (CA).

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    Do you mean it reclines when it should be staying in the upright position?

    Oct 24, 2013 | Vacuums

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    DC28 handle will not release from the upright position


    Hi there,

    I'm sorry to hear you're having difficulties with your DC28. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, check the clear U-bend at the rear of the machine for obstructions. For guidance on doing this, please see the link to our Support page below:

    http://www.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

    After removing any blockages from the U-bend, stand the cleaner upright, and try reclining it again. It might be worth using a little more force than usual, in case the upright lock mechanism has jammed. If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

    Kind regards,

    Jack
    Dyson Online Customer Support

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    The handle will not release to lower the handle it is stuck in the upright position dc 28 animal model


    Hi there,

    Sorry to hear about the problem you're having with your DC28. You should find the cleaner reclines into the vacuum position easily when you place a foot on the cleaner head and lower the handle. If it's not doing this, please get in touch with us free on 1866MYDYSON, or email askdysonUS@dyson.com. One of our experts will be happy to assist you further.

    Kind regards,

    Jack
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    Jul 23, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

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    The upright part on my DC28 animal vacuum seems to be locked. I cannot pull it down as usual. Please help. Thank you!


    Hi there,

    I'm sorry to hear you're having difficulties with your DC28. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, check the clear U-bend at the rear of the machine for obstructions, as a blockage here could jam the valve carriage, making the cleaner difficult to recline. For guidance on doing this, please see the link to our Support page below:

    http://www.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

    After removing any blockages from the U-bend, stand the cleaner upright, and try reclining it again. It might be worth using a little more force than usual, in case the upright lock mechanism has jammed.

    If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

    Kind regards,

    Jack
    Dyson Online Customer Support

    May 08, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

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    My vacuum will not engage to unlock to vacuum. I turn the vacuum on - that works fine. I put my foot on the part to make it so I can vacuum and it will not unlock. What could be the problem. SOO...


    Hi there,

    I'm sorry to hear you're having difficulties with your DC28. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, check the clear U-bend at the rear of the machine for obstructions, as a blockage here could jam the valve carriage, making the cleaner difficult to recline. For guidance on doing this, please see the link to our Support page below:

    http://www.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

    After removing any blockages from the U-bend, stand the cleaner upright, and try reclining it again. It might be worth using a little more force than usual, in case the upright lock mechanism has jammed. If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

    Kind regards,

    Jack
    Dyson Online Customer Support

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