Question about HP Business InkJet 2800 Printer

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Error message on HP 2800 business inkjet, message reads 1% ink left on brand new cartridge

I continue to get an error message on my HP business inkjet 2800 that tells me the NEW black cartridge is only 1% full. It's new, just installed when the OLD cartridge showed 1% ink left in cartridge, the new cartridge doesn't expire for 2 years was just installed this morning, so how do I get the brand new cartridge to quit reading at the old ink level? Thanks!

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Hello,

View the user manual here. http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00449611/c00449611.pdf

go to page 60 and follow the instructions for replacing the ink cartridge, remember to have the printer on when you do.

Then go to page 62 and allign the print head automaticly following the instructions it gives.

This will re-callibrate the ink level on the printer and should read correctly for you.

Thanks
CompuFirm

Posted on May 27, 2009

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