Question about HP DeskJet 932c InkJet Printer

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THE PRINTER WILL PRINT ON NORMAL PAPER BUT NOT ON kODAK PREMIUM P

THE PRINTER WILL PRINT ON NORMAL PAPER BUT WILL NOT PRINT ON KODAK PREMIUM PHOTO PAPER

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  • rjwickstrom3 May 28, 2009

    I put the paper shiny side down.



    I set the printer for HP premium paper.



    There's plenty of ink in the cartridge.

  • rjwickstrom3 May 29, 2009

    It picks up the paper and just quickly runs it through without printing anything.



    The paper is high gloss.

  • rjwickstrom3 May 30, 2009

    I tried Chris's above suggestion. Now I know that it isn't the type of paper either. As a last resort I tried printing my photo on a piece of regular computer paper. It wouldn't print! So the culprit isn't my DeskJet 932C, but instead it's Vista's photo printing program itself. As I've already said the printer works perfectly for printing documents, etc.

  • Chris
    Chris May 11, 2010

    Ok,



    Sounds like you're on the right track, when you say it won't print, is it not picking up the paper, jamming, or just feeding the paper through without actually printing?



    Also is it Hig gloss, semi-gloss or matte finish paper?

  • Chris
    Chris May 11, 2010

    Two questions:



    1. are you putting the kodak paper in shiny side up or down?



    2. Have you gone into the printer setting to tell the printer you are using photo paper?

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Ok,, thanks again for the additional info. I had the same problem at one point with my HP photo printer, it seems the electronic eye that watches for the edge of the paper somehow can't see/focus on some of the high gloss papers.

How I tested it was simple. I roughed up(wrecking) one sheet and ran it through, it saw the page and printed. after that I tested with semi-gloss and it seems to work better.

Give that a try and let me know if that works.


Chris

Posted on May 29, 2009

  • Chris
    Chris May 30, 2009

    Hi guys,



    Sorry about that, yah, if roughing the paper up didn't work then it must be a software problem. Check the disk that came with your printer, if it has the vista logo on it then run it and install the photosmart software. If not then go to the below link and sign in to HP chat support. Tell them your printer works fine on Vista but you cannot install the Photosmart software. Ask them for a link to a Vista ready version. They have one but do not provide it publicly as it is only licensed for use with their printers/cameras/PC's.



    It is a free program if you own their hardware and is more functional than the included windows photo software. This should solve the software issue.



    https://wimpro.cce.hp.com/ChatEntry/Chat...



    Hope this finally gets ya rolling,



    Chris

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1 Answer

I can not get the 4x6 paper to feed into the printer during the printing process. the paper shoots through and the printer. screen says the paper is incorrect size. i am using kodak ultra premium photo...


Kindly place the paper in the photo paper tray and then place a photo on the scanner glass of the paper and press copy.Correspondingly,if you are printing from computer make sure that you select 4X6 in the printing properties or preferences while printing the pictures. Your issue will be solved.Keep me posted if you are facing any problems.

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Problems with the pictures coming out right


if you search around the web, it looks like these printers only do photo quality on kodak paper.
Premium paper. You save money on ink, but have to be kodak paper. Make sure to load it with the glossy side down. I have tried several papers and settings and no photos look good unless I use kodak paper.

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Kodak 5300 paper jam


What kind of paper is jamming?
The paper could be too thin, or too thick.

Have any young children visited you recently?

My neighbour's grandson thought the paper tray was a great place to hide his Oreo cookie and gummy bears. The crumbs on the roller made the paper wrap around inside. It was cheaper to buy a new printer than pay for a tear down. This happened to my neighbour over Christmas.

Check for spilled ink inside the cartridge area.
If Ink has dripped down on the rollers, that would jam the paper. This would only be an issue if anyone moved the printer. Could your cleaning person have done this? It happend to me, once.

Have you checked the slider that adjusts for different paper sizes?
It could be putting too much tension on the paper and throwing off the timing of the paper travelling through the printer, so the sheet is in the wrong place at the wrong time and jams up.

Is it 8.5" x 11" photo grade inkjet paper or 4" x 6" photo paper?

Before I print, I check that the paper type setting matches what is in the tray. If it is letter size premium photo paper, then I choose that paper in the printer settings. If it is premium letter size paper for documents then I choose that paper, so the printer can adjust itself to the paper.

Are you using recycled paper?
My Kodak, HP, Epson, and Canon printers jam. Recycled paper really screws up my machines. I don't like it and can't use it.

Do you have too much paper in the tray?
Try 5 or 10 sheets only in the tray to see if the amount of paper was the culprit.

Have you tried a different package or brand of paper?
One time a package of 500 sheets of HP inkjet wouldn't go through my KODAK , but worked fine in
the other printers. The next package of HP paper worked fine.

How long has the paper been out of the package and sitting in the printer?

Try fanning the paper.

Has the humidity in your area drastically changed in the past week?
I have to keep the paper sealed in the original package. Inkjet paper out of the package is affected by humidity where I live. Winter heating causes out of package paper to collect static and stick to the rollers. Summer temperatures with high humidity causes out of package inkjet paper to absorb moisture from the room. This humid paper sticks together.

Is the paper meant for a photo copier or laser printer/copier?
I get lousy results with non-inkjet paper in every brand of injet printer I use.

Is it Brand name InkJet paper, like Kodak, XEROX, or HP?
I stick to brand name inkjet and photo paper. Dollar store paper always jams in my printers.

For Document Printing I use either:
Kodak's 24 lb Ultimate Inket Printer Brightness 98 paper,
XEROX Premium Inkjet Brightness 98 24 lb,
or
HP 96 Brightness Premium Inkjet Printer 24 lb paper.

For Photo Printing I use Kodak's Ultra Premium Photo Paper, and adjust the printer's settings for it.








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1 Answer

Can print paper but photos have green tint


If you refilled the ink cartridges, this can happen. Kodak uses pigment based inks, the others use dye based inks. Also, make sure your printer is set for normal photo printing, rather than special effects.

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1 Answer

Black only on photo-paper


Print out a demo sheet. Press copy and photo at the same time. If the black isn't printing on this demo sheet, (the eyes on the two kids at the top are all white), you need a new printhead. contact kodak tech support. 18004216699. Option 1

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1 Answer

Unable to print


try doing partial reset of ur printer

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1 Answer

Photos are all smudged as if they were getting too much ink


From my own experience, you may not be using inkjet photo paper. If you have a photo printer or printer dock, try not to use the same photo paper on the all-in-one as they are not compatible. Try using any Kodak Premium/Ultra Premium photo paper to resolve this.

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1 Answer

Photos bleed


hi i am a certified Canon repair tech for this printer. most likely your problem is the paper you are using. you see every manufacture uses different inks and paper. the paper if formulated specialy for the inks. so if you are using kodak paper then you should be printing on a kodak printer. try using Canon paper you should be much happier. hope this helps.

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1 Answer

Card making


This machine will only print certain sizes as borderless. A5 is not one of them. You can use the following media with this feature: Matte Paper - Heavyweight: A4, Letter Premium Glossy Photo Paper:A4, Letter, 5 x 7", 10 x 15 cm/4 x 6", 8 x 10" Photo Paper:A4 Premium Semigloss Photo Paper:A4, Letter, 10 x 15 cm/4 x 6" Glossy Photo Paper:Letter, 10 x 15 cm/4 x 6" As you can see A5 is not in the list, therefor you will not be able to print A5 borderless via the normal means.

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