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Your tablet's firmware has been modified with aftermarket software. (users typically do this to gain "root" access on the tablet.) If the software will not load, you will need to either load the factory firmware, or try another aftermarket firmware.
After having this tablet in limbo for over a year now I decided to contact customer service again but by e--mail this time. First the sent me instructions to hard reset it. I needed to email them again because this unit does not have an outside volume adjustment knob, which I needed to press simultaneously with the power button for 5 seconds. To make along story short the unit is on it's way back to Southern Telecom in Brooklyn N. Y. for replacement!
Try holding the power button until it shuts off or prompts you to power off. If that doesn't work, try locating a reset button, if it has one, and press it with a pin or other small object. It can then be restarted and be back to normal.
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