Question about Avaya AT&T Partner Phone

1 Answer

Auto attendant does not pick

I have a programme my voice mail but every time i call in i get an automated voice saying your call is being transferred to the receptionist instead of the autoattendant greeting and promt that allows the user to select an extension number to reach.Thanks

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  • wewalke May 28, 2009

    i tried the solution above it didn't work i am using partner vs 4.0 with pacs R 8.0 12e system.thanks

  • wewalke May 28, 2009

    #505 7 then assigned ext 30 31(voicemail extensions)
    slot 1 acs 308 expansion module,slot 2 Partner mail vs 4.0,slot 3 partner acs 509 processor


  • wewalke May 28, 2009

    Yep That surely did it Thanks alot now i have to continue fine tuning it thanks a million i got a print that said 30,31 oh well

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1 Answer

What kind of phone system? If Partner, it sounds alot like you lost all your programming, so the phone system isnt programmed to know where the voicemail is. So hwen a call comes in, the ports where the voicemail is, ring, so they pick up, but dont know what they are to do with the call, so they shove it to the receptionist.

#505 needs to be programmed, then #206, that will get you to at least asnwer incoming calls.

Need to know more, like WHAT KIND OF SYSTEM.

Posted on May 27, 2009

  • Anonymous May 28, 2009

    WHen you did #505, what did you enter? What group? What extensions?

    List out teh cards in the order they are in your 5 slot carrier from left to right.



  • Anonymous May 28, 2009

    In #505 your extensions shouyld be 31-32.

    You can verify this, by calling 31, if it is voicemail, it will say "transferring call", then transfer to 10

    Unassign extension 30 from group 7 then, and add 32.


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