Question about Xerox Phaser 8560MFP Laser Printer

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Code 36.1 the printer was working fine but suddenly came up with - disk failure and code 36.1. Is there anything we can do??? This is urgent - Thank you Just set up the printer, following each and every step. Then adjusted system, date etc... After restarting, the error code 36.1 came up. Is there a solution? We have the phaser 8560, at first it froze up, so i turned it off then on, and now it shows a disk error code 36.1. Also when I tried to open the provided troubleshooting link, it did not come up...What can I do...I need to print ASAP.

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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harry_qtech
  • 63 Answers

SOURCE: Code 36.1

If powering Off & On didnt work.

Than we need to reseat the HDD.

Follow the steps mentioned on the link:

http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=384,E=0000000001218712366,K=3033,Sxi=8,Solution=obj(6029)

Posted on Feb 04, 2009

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  • 1 Answer

SOURCE: Xerox Phaser 8560 Not Duplexing

Check to make sure that "Plain Paper" is selected as the paper type for tray 2 in the printer's internal setup. If it's not set as the default then the printer may think you have labels or some other special media loaded that can't be printed in duplex.

1. Go to the printer.

2. Use the up and down arrow keys to hilight "Paper Tray Setup" on the main menu and push "OK".

3. Use the up and down arrow keys to hilight "Tray 2 Paper Type" and push "OK".

4. Hilight "Plain Paper" and push "OK".

5. Press the return button (the one with the little rounded arrow symbol) to return to the main menu.

That should solve it.

GOOD LUCK!!!!!!

Posted on Mar 18, 2009

  • 117 Answers

SOURCE: XEROX Phaser 8560 - Maintenance Kit

They sell a lot of maintenance kits that way.I worked for a major Tampa are copier company for 10 years and they used every part until it just quit.However, you should line up a maintenance kit at the ready.Sometimes a counter will shut down the copier when it gets to the point where they want it to stop.

Posted on Apr 07, 2009

  • 1 Answer

SOURCE: xerox phaser 8560 nvreset - how?

According to http://www.laserquipt.com/support/idx/42/615/article/-Reset-the-Printer-to-the-Factory-Defaults-NVRAM-Reset-.html (and it worked for me):



NOTE: Resetting NVRAM returns stored parameters in the image processor board NVRAMto their factory default values. The print count and the Adobe firmwareserial number are not affected by this reset. You can reset the PostScript NVRAM using the Service Tools menu or the Service Diagnostics menu.
To reset the printers NVRAM using the Service Tools menu:

NOTE: Print a Configuration Page before resetting NVRAM.
Pressand hold the [Up] arrow button on the Control Panel, and then press the[OK] button. This will automatically display the Service Tools menu onthe Display Screen.

  1. Press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Reset NVRAM], and then press the [OK] button.
To reset the printers NVRAM using the Control Panel:
  1. Pressthe [Up] or [Down] arrow button on the Control Panel to select[Troubleshooting] on the Display Screen, and then press the [OK]button.
  2. Press the [Up] or [Down] arrow button to select [Service Tools], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Reset NVRAM], and then press the [OK] button.
  4. Press the [Up] or [Down] arrow button to select [Exit], and then press the [OK] button to return to the Main screen.
In answer to the clarification request, I suspect they have lost the admin password. Does that help you answer the question?

Posted on Dec 15, 2009

pineworks
  • 4041 Answers

SOURCE: Xerox Phaser 8560 - error code 09 037 45 108564

Hi there

That's a ink loader error, due to the 8200 ink stick; to fix it:

- Power down the printer.
- Hold the back button and the info button at the same time, without letting go, power up the printer.
- Keep holding down the buttons until the XEROX logo comes fully to the center of the screen, keep holding for 2 more seconds, then let go. I'll take about a minute or two for the Diagnostic screen to come up, the display will turn blank and black.
- When the Diagnostic screen comes up go to down to the Function or Exercise option, there will be an option that says "clear ISC faults" it'll ask you to press OK to confirm, after you do then you will exit Diagnostics and the printer will reboot.
It should be fine until it happens again. Until all the 8200 ink is gone you will probably be doing this a few more times. Also make sure the 8200 ink is not jammed inside the ink loader, if it is then you have to un-jam it some how.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.

All The Best: Pineworks

Posted on Mar 02, 2010

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If powering Off & On didnt work.

Than we need to reseat the HDD.

Follow the steps mentioned on the link:

http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=384,E=0000000001218712366,K=3033,Sxi=8,Solution=obj(6029)

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