Question about Bissell 1699 ProHeat Clear View Upright Steam Vacuum

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Brushes won't go- is there a switch?

The cleaning brushes do not work. I cant find a on/off button that controls them.

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I have a slightly different model, and there is not switch on yours that I am aware of. I have however had a problem with the drive belt slipping off. I haven't had one break yet, but they often slip off of the brush assembly. If you are looking at the front of the cleaner, there should be a small compartment on the right side. Remove this door and that will gain you access to the belt. Hope this helps.

Posted on May 27, 2009

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Posted on Jan 02, 2017

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Hi Dorothy, it's Jack at Dyson.

To ensure DC25's on/off switch works correctly, make sure you're pressing it downwards firmly. This will ensure the machine remains running and also activates the brush control swich - so when the machine is reclined into the vacuuming position, the motorised brush bar will rotate for effective carpet cleaning.

If you feel there is an actual fault with the switch we'd be happy to take some further details. Please contact the Dyson customer Helpline directly at 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).


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Hi ... did u get this fixed cos mine is the same hve to switch off on the wall?

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Hi There,

The Dyson DC15 All floors is actually a 2 motor upright, meaning the suction motor is separate from the motor that rotates the brushes. The first thing you should check is the reset switch on the brushes. Behind the brushes there is a little red pole, push this down to reset the brushes, and see if this fixes the problem.

If not, then you may have a bad on/off switch for the roller brushes. Try pushing the switch next to the main on/off switch that controls the brushes up and down, up and down, can you hear the brushes attempt to come on at all? If you could hear them come on even somewhat, this means that your brush on/off switch is bad and needs to be replaced.

If nothing happens when you push this switch, it still may be bad and not getting any power at all to it.

Does the machine make any sound at all when you try to turn the brush switch on and off?

Please try pushing the reset switch, then testing the on/off switch first. If neither one of these solutions works, please just use the comment field on the repair and let me know, and I can then walk you through some more advanced diagnosing of your machine.

Thanks,

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