Question about Xerox WorkCentre C2424DN All-In-One Laser Printer

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White lines will not go away in our Xerox C2424

We are working on a Xerox Workcentre C2424, trying to eliminate the white lines in the print. We have removed and cleaned the printhead, cleaned all the Wiper Blades and performed all the onscreen cleaning procedures as directed. Help......

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  • Frank Zhang
    Frank Zhang May 11, 2010

    white line goes vertical or horizon? what thin look like?

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Since you have done all that. That tells me you almost certainly have a bad print head.
They will clog or sometimes the jets get damages and it becomes impossible to pass ink through them.
I would say a bad print head is about a 99 percent probability.

Posted on May 28, 2009

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  • Xerox Expert
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If the white lines are not too bad use jet substitution, this will slow it slightly but cheaper than a print head.
-Carl, please let me know if this helps.

Posted on Jun 25, 2009

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Please take a look at the following from the Xerox site:

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One of two things most likely.
1. The wiper blade is stuck to the print head,or 2, The print head blosk has a lot of spill over ink built up in it.
That code is caused by the inability of the print head to move properly. Either left to right or pivot front to back to get into the print position.
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1 Answer

Scanner workcentre xerox C2424


Have you tried going to Xerox.com, click on support, then enter the 2424, then support again, then type in scanning? There is a lot of info there.
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