Question about Acer Aspire 8920-6671 Notebook

1 Answer

DVD/CD Bluray Stopped working

We have an Aspire 8920, but the optical device ( Matshita BD-CMB-UJ-120 ATA) Has quit working. We have spent hours with Acer tech, somewhere in India, but they say the Drive is bad and needs to be replaced. However if we send it in to have it replaced they said Acer will restore it to factory default and we will lose all our programs and data. This has happened just two months ago when we sent it in because it could not boot up. Because we are not willing to lose all our setup again the Acer tech has suggested that we remove the hard drive and send it in to have the optical device replaced with out the hard drive, then to replace the hard drive once we get it back. They also have offered to send us a new Optical drive that a local tech can install or we can install. How do we remove the hard drive? Can we remove the bad optical unit? And what else is involved? Or can you tell us where we can get the instructions to do this? We are very disappointed with the quality of this Acer laptop. This is the second time we have to send it in for repair and we have only had it for six months. This unit is still under warrenty. Thank you for your help.

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 53 Answers

Since you are under warranty, I would suggest not trying to do anything yourself if your not sure of your capabilities. Get somebody tech savy to do either one of those options you mentioned. Remove Hard drive, or bad optical drive. Another solution is just back up all your data on a removable drive, and then you can just reinstall the data back when you get the drive back. Depending on how much data you have it shouldnt take long to get back to your settings. It would be a good idea to start backing up anyway if your concerned about losing data and settings since it is almost inevitable eventually in time.

Char S

Posted on May 27, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Matshita Dvd-ram UJ-861H ATA Device Not Working


Use this link to find possible answers to your problem. It is in the Microsoft Community

HP Pavilion with Vista Matshita Dvd ram UJ 861H ATA Device is disabled...

Feb 20, 2014 | Computers & Internet

1 Answer

My acer aspire 5920 wont play blu rays anymore the driver is there and says its working but it shows only a cd drive on the devices even though it shows the dvd rom in properties


Best first step is to make sure that you have the most current driver from Acer. If you are unsure if it's current just doenload the one that is right for your operating system.
Either way re-install the drive! (YES, even if it said that everything is operating correctly).

May 09, 2012 | Acer Aspire 5920-6423 Notebook

1 Answer

ASUS M51SN Matshita BD UJ-120 burner does not work - Windows 7


You need to install windows 7 (32 bit) not 64. To change to 64 you have to make internal changes and updates to your notebook. Your notebook is set up for 32 bit systems.

May 19, 2010 | ASUS M51Sn-C1 Notebook

1 Answer

ASUS M51SN Matshita BD UJ-120 burner does not work - Windows 7


this will be an isue with the drivers for the drive you will have to get the windows 7 drivers

May 19, 2010 | ASUS M51Sn-C1 Notebook

1 Answer

Can you burn blu ray with the acer aspire 6920g or do i have to buy external blu ray drive


The Matshita BD-CMB UJ-120 optical drive that comes with the notebook cannot burn blu-ray, only play them. It can burn DVDs.

May 15, 2010 | Acer Aspire 6920 Notebook PC

1 Answer

Can you tell me whether my Matshita BD-CMB UJ-120 ATA device will read DVD-R?


Yes it should. If it's not clean the inside of the drive with a disc cleaner and or the disc you're trying to play. Make sure the disc is not scratched or damaged.

Mar 17, 2010 | Computers & Internet

1 Answer

My MATSHITA BD-CMB UJ-120 wont read burnt CD ,DVD


yes,you need to change a new uj-120 or repair it.
http://www.it-battery.com/new-panasonic-uj120-bluray-bdrom8x-dvdâ±rw-ide-notebook-drive-p-1747.html

Feb 11, 2010 | Panasonic Computers & Internet

1 Answer

Matshita BD-CMB UJ130as ata device question. On


hi i need help i forget my motpasse and my secret question and i can't open my compte to delivre your msg and i want get your solution in other email

Dec 07, 2009 | Dell Studio XPS 16 Notebook

1 Answer

Bluray disc doesn't work in my computer vaiovgc-lt25e


Hi carlos,
The reason for this is that Bluray is a different file type than DVD.  That means that a DVD player can only handle certain file types of which Bluray is not one of them.  The drive you are using is a DVD drive.
Unfortunately the only way to play a Bluray disc is with a Bluray drive.  These can be purchased at any computer or electronics store and are becoming quite competitive in price.  That or you can return the movie and buy a DVD or CD version of the disk.
Hope that helps, and please don't forget to vote/rate!

Mar 12, 2009 | Sony Computers & Internet

Not finding what you are looking for?
Acer Aspire 8920-6671 Notebook Logo

550 people viewed this question

Ask a Question

Usually answered in minutes!

Top Acer Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18391 Answers

Mohammed Ebrahim M
Mohammed Ebrahim M

Level 3 Expert

629 Answers

Steve Sweetleaf
Steve Sweetleaf

Level 3 Expert

1144 Answers

Are you an Acer Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...