Our pebble car seat was fixed to a family fix base which broke, in trying to get the set off the broken base we ave broken the handle and it s now floppy. Can I get this sent away to be fixed or do I need to us a new seat?? We managed to get the seat off the base nod have the base fixed but didn't think the set would be ad but it's getting worse.
Hi
The seat must not be used with a broken carry handle. The carry handle provides vital protection to the child in the event of an impact.
If you're in the UK and the seat is under 24 months old return it to your retailer with proof of purchase for them to send to the engineers for inspection / repair required under warranty terms and conditions.
If you're in the UK and the seat is over 24 months old or you no longer have proof of purchase you can book in for chargeable inspection / repair with the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) Standard charge is 39.99GBP and this does include courier collection and delivery.
If you're not in the UK please visit www.maxi-cosi.com and select the country you're in, then choose the Contact Us tab on the right side of the screen for your enquiry to be sent through to the customer care team in your country who will assist you further.
www.facebook.com/notes/dorel-uk-customer-service/repair-charges-effective-immediately/360663627314836
SOURCE: Maxi-cosi car seat won't fix to EasyBase! Help!
hi chezfeaseys..here's a link for a manual..hope it helps..good luck!!!
http://www.instructions.maxi-cosi.com/download/cabriofix.pdf
SOURCE: maxi cosi cabrio fix fitting to renault laguna
Hi,
I would suggest that you have this fitted by a trained car seat specialist, but you can check the compatibilty on the Fit Finder on this link.
http://www.maxi-cosi.com/maxicosi/carselector.aspx?language=gb-en
I hope this helps;
SOURCE: need fitting instructions using seat belt for maxi
Good Afternoon
Please go to www.maxi-cosi.com and ensure you are on the UK page. Then select the carseat you require fitting instructions for and you can download a replacement manual which shows directions and also there is a video available for how to fit with seatbelt.
SOURCE: the handle on my maxi cosi family fix base snapped off, less than 1yr of use what can i do?
Call and report a product failure. Be nice. Their product support people will usually work with you and most often replace broken parts that may result
in endangering the safety of a child or parent. You will catch many more flies with honey than mustard in your call.
Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609
Fax :(800) 207-8182
Phone :(800) 544-1108
Cosco's Website
SOURCE: Hi, I have a maxi
Hi,
we have the same problem with our family fix base - our vehicle is approved on the list, an other family fix base we tried did not have this problem, but we can not seem to find the problem with this one - it starts out of the blue to beep while driving, all three lights are green though. Is sending back to amazon (in our case) the only solution?
thanks in advance.
Immola
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