Question about Webroot Spy Sweeper (spysweeper) for PC

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Webroot Spysweeper problem

I had Webroot Spysweeper installed on my Sony Vaio. I received a message from it saying that it had detected and quarantined a trojan virus and that I needed to restart my computer. When I did, the Vaio screen came up for a second, then I got a "Spysweeper early remover, Missing: device\harddisk volume 1\windows\" error message and then a "lsass.exe - bad image" message. When I cliked out of that, the screen went black and all I got was cursor. No Windows startup screen at all. I called webroot tech help (who, by the way, doesn't even have weekend hours), who denied it had anything to do with their product (untrue - as I have seen others on this website alone who have complained about probs). Took it to two places, no one has been able to fix. Any ideas?

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  • 4 more comments 
  • kpr39 Oct 21, 2007

    No Windows access at all. Took to Central Computers in SF and (hate to admit) Geek Squad.

  • Anonymous Nov 18, 2007

    webroot has excellent products but no service

  • is there any Apr 30, 2008

    spy sweeper won't update and says subscription inactive after i put a new copy of windows down, my subscription is good through 2009. i've tried everything abd spent the last to days trying to get tech support for this product! thank- you, this link is useless..

  • ese_teddy619 Jan 04, 2009

    i have a webroot antivirus with antispyware and is tellend me that i need to install antivirus protaction to my subcription

  • eakas3 Jan 09, 2009

    i had webroot installed in my computer for about 3 month now, last night, i went to check to see if i had any viruses and i get a message that webroot is uncompatable with windows vista. i called the number that i was given for webroot, but can't get through. i tried uninstalling and re-installing,but still uncompatable. what can i do? i am a self taught person on the computer so language has to be for fools. the webroot spyware is a 5.5 also i tried to send an email to webroot.but had my email changed since first installment, and i get a message that they can't help me

  • Anonymous May 16, 2009

    I have Windows XP home and I can't update anything.  When I've contacted Microsoft they go ahead with a nothing solution...that is, nothing that has to do with my question and problem.  I eventually give up.
    As for Webroot spy sweeper, until lately it's worked fine, but now I can't update it: Windows claims it can't reach Webroot. I have no solution, only a complaint.



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Fck this happens on vista too, i installed webroot parental control and spy sweeper and after i restarted, i lost all acess and i can never log on to the admin account
webroot sucks *** not worth a penny, even a Japanese penny if they have any... but anyways, unless they are paying your like 600 dollars, dont install it or buy it, it sucks

Posted on May 30, 2008

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Webroot hasnt an intelligent being in the company. Whoever monitors their social sites (twitter & facebook) is only bright enough to say "call us"
Dont waste time complaining either as the people who say they are supervisors have no intention of doing anything

Posted on Dec 14, 2010

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Spy Sweeper takes too much time to Load. How to reduce or eliminate this feature?

Posted on Jun 11, 2010

Umm webroot rocks

Posted on Mar 10, 2008

The funny thing is if you tried to call in now for that free us based tech support they would try and sell it to you for $50! Talk about low morals! It boarders on fraud!

Posted on Feb 12, 2008

You've most likely have this fixed by now, but the only solution is to reload the OS. This issue was due to an error on Sony's end, they had been sending out Vaios with a very out dated video driver. Spy Sweeper saw that has a malware program and auto quarantined it. The issue was fixed when Sony sent out Vaios with the updated driver.

So the person was right, the issue wasn't with Spy Sweeper. And he/she could not support you.

As for Webroot Tech Support:

You get FREE support, from people that know what they are talking about, here in the USA and speak ENGLISH


Pay $65 to talk to some guy in India, that will take you forever to understand, and all he real does is tell you to call back.

Posted on Jan 04, 2008

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Firstly, I hope you didn't have to pay at those 2 places.

Secondly Webroot sucks ass. (excuse me)

Can you access Windows at all? By that I mean will it load up, or is
it unable to do anything right now?

Posted on Oct 21, 2007

  • Cameron Bradford
    Cameron Bradford Oct 21, 2007

    Also I'm curious what 2 places did you take it to?


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