Question about Webroot Spy Sweeper (spysweeper) for PC

7 Answers

Webroot Spysweeper problem

I had Webroot Spysweeper installed on my Sony Vaio. I received a message from it saying that it had detected and quarantined a trojan virus and that I needed to restart my computer. When I did, the Vaio screen came up for a second, then I got a "Spysweeper early remover, Missing: device\harddisk volume 1\windows\" error message and then a "lsass.exe - bad image" message. When I cliked out of that, the screen went black and all I got was cursor. No Windows startup screen at all. I called webroot tech help (who, by the way, doesn't even have weekend hours), who denied it had anything to do with their product (untrue - as I have seen others on this website alone who have complained about probs). Took it to two places, no one has been able to fix. Any ideas?

Posted by on

  • 4 more comments 
  • kpr39 Oct 21, 2007

    No Windows access at all. Took to Central Computers in SF and (hate to admit) Geek Squad.

  • Anonymous Nov 18, 2007

    webroot has excellent products but no service

  • is there any Apr 30, 2008

    spy sweeper won't update and says subscription inactive after i put a new copy of windows down, my subscription is good through 2009. i've tried everything abd spent the last to days trying to get tech support for this product! thank- you, this link is useless..http://products.webroot.com/disp0201.php...

  • ese_teddy619 Jan 04, 2009

    i have a webroot antivirus with antispyware and is tellend me that i need to install antivirus protaction to my subcription

  • eakas3 Jan 09, 2009

    i had webroot installed in my computer for about 3 month now, last night, i went to check to see if i had any viruses and i get a message that webroot is uncompatable with windows vista. i called the number that i was given for webroot, but can't get through. i tried uninstalling and re-installing,but still uncompatable. what can i do? i am a self taught person on the computer so language has to be for fools. the webroot spyware is a 5.5 also i tried to send an email to webroot.but had my email changed since first installment, and i get a message that they can't help me

  • Anonymous May 16, 2009

    I have Windows XP home and I can't update anything.  When I've contacted Microsoft they go ahead with a nothing solution...that is, nothing that has to do with my question and problem.  I eventually give up.
    As for Webroot spy sweeper, until lately it's worked fine, but now I can't update it: Windows claims it can't reach Webroot. I have no solution, only a complaint.

×

Ad

7 Answers

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Fck this happens on vista too, i installed webroot parental control and spy sweeper and after i restarted, i lost all acess and i can never log on to the admin account
webroot sucks *** not worth a penny, even a Japanese penny if they have any... but anyways, unless they are paying your like 600 dollars, dont install it or buy it, it sucks

Posted on May 30, 2008

Ad
  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Webroot hasnt an intelligent being in the company. Whoever monitors their social sites (twitter & facebook) is only bright enough to say "call us"
Dont waste time complaining either as the people who say they are supervisors have no intention of doing anything

Posted on Dec 14, 2010

Ad
  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Spy Sweeper takes too much time to Load. How to reduce or eliminate this feature?

Posted on Jun 11, 2010

Umm webroot rocks

Posted on Mar 10, 2008

The funny thing is if you tried to call in now for that free us based tech support they would try and sell it to you for $50! Talk about low morals! It boarders on fraud!

Posted on Feb 12, 2008

You've most likely have this fixed by now, but the only solution is to reload the OS. This issue was due to an error on Sony's end, they had been sending out Vaios with a very out dated video driver. Spy Sweeper saw that has a malware program and auto quarantined it. The issue was fixed when Sony sent out Vaios with the updated driver.

So the person was right, the issue wasn't with Spy Sweeper. And he/she could not support you.

As for Webroot Tech Support:

You get FREE support, from people that know what they are talking about, here in the USA and speak ENGLISH

OR

Pay $65 to talk to some guy in India, that will take you forever to understand, and all he real does is tell you to call back.

Posted on Jan 04, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 110 Answers

Firstly, I hope you didn't have to pay at those 2 places.

Secondly Webroot sucks ass. (excuse me)
--------

Can you access Windows at all? By that I mean will it load up, or is
it unable to do anything right now?

Posted on Oct 21, 2007

  • Cameron Bradford
    Cameron Bradford Oct 21, 2007

    Also I'm curious what 2 places did you take it to?

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I bought webroot 2011 and tried to install so I uninstall and processing installing something happened now i can not go on line and can not finish install and error says error 2 and kill failed .would you...


As of late 2012, Spy Sweeper is discontinued and should not be used. Webroot has replaced SpySweeper and other Webroot products with Webroot SecureAnywhere.

Jan 24, 2012 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Can't install McAfee Security


try going into your c: drive and Program Files and see if you see a folder for webroot or spysweeper.
delete any residual files and the folder.

you may have to go into your registry and remove the spysweeper keys, but unless you know how to do it i would let a pro do it.

Jul 21, 2009 | Webroot Spy Sweeper (spysweeper) for PC

2 Answers

Will not show reg. page to accept keycode number.


Download the "trial" version of a different product: https://www.paretologic.com/safecart/order/paretologicas/ Or, pay $9.95 for their "anti-spyware" product.

Apr 17, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

I received error code 105 for Webroot software


go to process explorer kill the process
now the good part go to below link and download this app and rip it out .....now run ccleaner reboot /job done

www.revouninstaller

ty good luck

ty for using fixya

Mar 08, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot SpySweeper 5.5 incompatible with Vista Home Premium 32bit


You can always try Spybot its free and will know for its detection and removal of spyware.

Dec 15, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Previously owned Spy Sweeper


See if you can run the program from folder,should be a .exe file,
if it runs check the version under the help tab,,,if not you have to delete it and you have to delete the keys in the registry,if you don't know how to do this, do a search for webroot ,or spysweeper with windows search,and look for the installer it should say spysweeper
install or setup, reinstall the program and then uninstall it with its own uninstaller,, the file is (unins000.exe)only uninstall if this version is older that the disk you received.

Dec 05, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Updated webroot


faulty installation - right click icon by clock on taskbar and shut program down. then go into start menu - webroot - webroot - uninstall. after pc reboots, download latest product version from webroot's website.

Sep 10, 2008 | Webroot Spy Sweeper (spysweeper) for PC

2 Answers

Webroot spysweeper won't sweep


spysweeper won't sweep needs to be reinstalled

Sep 09, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot spysweeper won't sweep


Dear Sir/madam,

Reinstall it with different drive before u delete the folder of spysweeper. If you have using pirated version mean it will become problem. so get some other programs of full version. ok

thanks
good luck

Aug 07, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Spysweeper has been installed in mycomputer since April and has run fine, suddely I'm getting an error message saying it is not compatible with Windows. I can't even open the program.


proably anther bug many spysweeeper doesnt get all bug s out uslaly use counterspy for 30 days free to get out any bugs layinga round and dl cc cleaner free from filehippo.com k run them

Jan 11, 2008 | Webroot Spy Sweeper (spysweeper) for PC

Not finding what you are looking for?
Webroot Spy Sweeper (spysweeper) for PC Logo

3,679 people viewed this question

Ask a Question

Usually answered in minutes!

Top Webroot Computers & Internet Experts

Brad Brown

Level 3 Expert

16973 Answers

Mike

Level 3 Expert

4348 Answers

Jerry
Jerry

Level 2 Expert

185 Answers

Are you a Webroot Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...