Question about Tomtom GPS

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HOMEcannot connect to the TomTom server. Error from server: 215298861. (have spent £40 on update i can't get at) It's poss that my email add is at fault. my signon add is at lycos, now defunct. my current email add is geoffabaker@btinternet.com. odd that i had no problem with order no.305070788. i await your magic. regads geoff baker.

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Have you installed the update on the satnav?

Posted on May 27, 2009

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Connection to update server failed, error code 12152 for Bookkeeper updates


A lot of people seem to have had major problems trying to upgrade for this software. Some have spent many hours waiting on the phone, and decided to move to different software.
"Dog Lover" offers this guidance:
If you are updating your software follow carefully (1) first back up your database and email to yourself (2) wipe bookkeeper completely off your computer (3) download the newer software and install the tax tables (4) finish updating (because it downloads to a newer software version within 2011) the program. When everything is updated, (5) save your database to your desktop (6) open bookkeeper and restore your database. Then make another update with the upgraded database.
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TOMTOM GO LIVE 2050 problem with TOMTOM Server


Have you been able to get satellite connections (signals) when you're outdoors ? and not under/around tall buildings or overhanging obstructions.
Regularly get QuickGPSfix update (using TomTom HOME) to download the latest satellite positions (for the next 7 days), to enable your GPS to find the satellites quicker.

Jul 17, 2013 | Tomtom GO GPS

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Won't download anything comes up with and error tomtom server timed out. Cannot download extra things like colours etc. won't download anything except the tom tom hhome. Cannot use speach input, boxes...


Download the TomTom Home application and install it on your computer. Connect the unit to the computer, turn it on and when it asks you to connect to computer tap Yes. The Home application will launch and communicate with the GPS. You will have to supply a valid email address and finalize the registration. The update should then be done automatically.

You should update all:
  1. Maps: you have a 30 day guarantee on the latest map.
  2. The operating system (application).
If for some reason the updates cannot proceed you may be well advised to return the unit for an exchange or a refund as it may be defective.

Jan 03, 2010 | Tomtom GO 930 GPS Receiver

2 Answers

It shows a 'X' mark


the other users who faced the same error tried this instructions and solved the problem as follows:-- We have a result!
After calling the helpline to find it was number unobtainable! I returned the unit to Halfords who called another helpline number. They took my e-mail address and when I returned home an e-mail was waiting with the following instructions which worked.
I now have a fully functioning TomTom! Thanks for the advice fellas:

Thank you for contacting TomTom Customer Support.

In this email you will find the solution for the error on your TomTom. This solution can be used in the following situations:

• The device hangs in the start screen (splash screen)
• An SD-card with a red cross is displayed on the screen
• A picture with a red dot and white cross is displayed
• The device can’t be turned off

If you haven't already done so, please download and Install TomTom Home from http://www.tomtom.com/7602

If you don’t have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps below:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Click on 'Backup and Restore -> Backup' in TomTom Home 2.0
3. Enter a name for the backup and click [OK]
• IMPORTANT: When the software is asking to delete parts from the backup click [NO]

After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device.
3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it.
4. You will see a list of folders and a list of loose files
5. Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted.
5. Close the window when all files are deleted by clicking on the [x].

Next we will reinstall the application via TomTom HOME.

1. Start TomTom HOME on your computer
• TomTom Home should automatically check for updates and prompt you to install them, if not:-
2. Click on 'Update my device'. If you get the message 'No Items Available', or there is not an application to download, click on 'Add Maps, Traffic, Voices etc -> Items on my computer', select the application and click on 'Add'.
3. Select the Application update.
4. Click on 'Device -> Disconnect Device', then turn off your device when it is done installing and disconnect it from your computer.
5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.

When switching on the device it should boot as normal again.

Nov 03, 2009 | Tomtom GO 720 GPS Receiver

1 Answer

Error 2152398878 on my tom tom xl 340 iq routes


Contact the operators of the server at the location that is offering the upgrade

Jul 21, 2009 | Tomtom GO GPS Receiver

3 Answers

TomTom One V3 - Problem connecting to TomTom Home


I have the same problem in NL.. TT Home has problems downloading over Wireless connections.
Try connecting the computer to the internet via a cable. You may have to restart TTHome or maybe even your PC. The download should be quicker and more reliable :)

The problem is related to the MTU size and working around that can be very technical.

Dec 27, 2008 | Tomtom ONE 3rd Edition GPS

1 Answer

ERROR: 573/#https://home.tomtom.com/shop/onetimeDeviceUpdates: Error from server: You have an invalid version of the TomTom application installed on your TomTom device. To use HOME you need to install the...


Go to My Computer, then the TomTom drive and click explore. Move your Map folder to the desktop. Then, delete everything on the tomtom drive. Unplug it, plug it back in, and start up Tomtom HOME and install all updates, keep unplugging, plugging back in, and installing updates until there aren't any more updates. Then move your map folder back to where it was on your TomTom drive.

Please rate, Thank you!

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I want dowloading free maps for tom tom go 720

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