Question about Xerox WorkCentre M20i All-In-One Laser Printer

Open Question

Unable to send e-mails on Xerox workcentre m20i

We are no longer able to send e-mails - We get an smtp error, have been in contact with our internet provider and confirmed ip address for amtp server

Posted by on

  • ikkenom May 11, 2010

    Have you powered-off the computer, and then restarted it?



    Does your ISP require "Authentication-Before-Send" ?



    Does the ISP's SMTP-server log-file show anything at the specific date/time that you tried to send? Ask them.

×

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

  • 624 Answers

SOURCE: Xerox Workcentre m20i - tcp/ip

Good evening niebs, The first thing I would do is eliminate the network connection as an issue. The easiest way (if you don?t have a network testing device) is disconnect the network cable from the printer and connect a laptop. Then configure the laptop using the same IP, subnet mask, gateway and DNS server IP you used in the printer and test for a good network. I would make sure I had Internet access on the laptop as well as the ability to ping. This test has the added effect of ensuring these numbers are in fact correct. If you have eliminated the network connection the next thing to check is the person who configured and maintains your network and servers. Checking with them will eliminate the possibility that they have setup the network to prevent anyone from connecting network devices without permission. By default I prevent my switches from allowing people to plug in other equipment that isn?t registered with me. That trick has saved me from a lot of problems over the years. You mentioned resetting the Network Interface Card (NIC) but I would go a step further, restore the factory settings on the entire machine and start from scratch. You might want to check with your network administrator to find out what you network switch connection speed is set to. If it?s set to auto make sure your print server is as well. If that doesn?t work try setting your print server to 10Mbps, half-duplex. I?ve had some problems in the past with auto not working correctly on print servers. If this printer is still under warrantee then I would get on the phone and contact the help desk, you might just have a lemon. Let us know how things go and please don?t forget to rate the posting.

Posted on Jan 05, 2007

  • 2072 Answers

SOURCE: xerox workcentre m20i power off

First off try unplugging it and leaving it unpluged for 30 minutes. Not just turned off, but unplugged, then plug it back in and see if it works. There are filter capicitors in the low voltage power supply that sometimes have to sit with power removed for 30 minutes before they discharge and allow the power supply to turn on.
Sounds weird but I have seen it fix a dead machine probably 50 times or more. If that doesn't restart then you will have to replace the power supply. If that is the case let me know and I can tell you where to get it from and ho\w to replace it.
Try leaving it unpluged for 30 minutes. not less than 30 minutes.

Posted on Oct 16, 2008

  • 2 Answers

SOURCE: I get an SMTP error

That is not true i work as a IT Spec for the Kentucky Army National Guard and we have over 20 M20I series printers in which we have set up to scan to email. None of these printers are hooked up directly to the computer and they all have the ablity to scan to email. if you printer dose not seem to have the ability they you will probally just need to update the os. Here are the steps to get it set up.

  1. Connect the printer to the network
  2. Print a network config sheet
  3. use IE to connet to the web based interface useing the printers IP
  4. Click on the properties tab
  5. hit the little plus sign by connectivity
  6. do the same with protocols
  7. find and click on smtp server
  8. add ip address in the ip address and if your server requires athenticating type in the user name and password
  9. if for some reason the maxium message size has undefined then you will need to complete reset the printer or you will get an error it needs to have options that can be selected.
  10. now go to services
  11. then email settings
  12. select apropriate modes and the default from address
  13. if you want to set permissions to the device you can do so under user authintcation
  14. you can also set up the LAB and GAB
Note:
some web sites may not allow you to suer this function one alternitive is to set up a local smtp server on your network and create a mail box for yourself then you will just need to put your smtp server address in the instructions listed in step 8. I hope this helps.

Posted on Jan 30, 2009

  • 22 Answers

SOURCE: ricoh 2045e

The delivery server IP address is pushed to the machine from the scan router software. If it needs to be updated, you will have to remove and readd the I/O device within the scan router administration utility. If you do not use scan router you can set delivery option to off, and it will eliminate the error message.

Posted on Jul 22, 2009

  • 1 Answer

SOURCE: Scan to email gives server response error.

I've just discovered that Ricoh's built in software only works if your SMTP server sends out without picking up password or authentication.
Having same issue and it worked fine when it was behind corporate firewall with the same connection settings (IP address) as the SMTP server.
Once I changed web hosting - it won't recognize the SMTP server or any authentication methods. According to IKON (Ricoh support for the USA) - your SMTP server has to have "relay exception"

Posted on Mar 23, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have Xerox M 20i .When ever I feed papers from ADf. Print is not coming normal.Some time it shrink the text,I checked the roller are fine.


The Xerox is a business machine and has a setting to reduce the size of scans by percentage.

Read the instruction manual to turn it off or play with the buttons.

WorkCentre M20/M20i Documentation - Xerox Support and Drivers

www.support.xerox.com/support/workcentre-m20-m20i/documentation/enus.html
  1. Cached
  2. Similar
Product documentation for WorkCentre M20/M20i. ... WorkCentre M20/M20i Firmware Installation Instructions. Setup and Installation Guides. Description.

[PDF]WorkCentre M20i System Administration Guide - Xerox Support and ...

www.support.xerox.com/support/workcentre-m20i/file-redirect/enus.html?...en... Xerox WorkCentre M20i System Administration Guide. Page i. Table of Contents. 1 Welcome ................................................................................. 1-1. Introduction .
Xerox 20i Google Search

Nov 19, 2016 | Xerox Office Equipment & Supplies

1 Answer

WorkCenter M118 it stop sending scan over email. Insted of sending it print the NDR with error E11202


Solution : Make Sure the SMTP (Mail) Server is an Open Relay Server or Uses POP-Before-SMTP Authentication The mail server being used must be an Open Relay server or use POP before SMTP authentication. If the mail server being used requires SMTP authentication, the scan to e-mail process will fail. The WorkCentre is unable to access the mail server when SMTP authentication is required. Contact your Internet Service Provider (ISP) or System Administrator for additional information.
NOTE: The WorkCentre was designed to send e-mail through internal corporate mail servers. In most cases, if using your Internet Service Provider (ISP) mail server, the scan to e-mail process will fail because most ISP mail servers require SMTP authentication to send mail. Contact your ISP for additional information.

Feb 24, 2011 | Xerox WorkCentre M118 Black and White...

1 Answer

I get "Send Error (SMTP)"


It took me a while to figure this out. Your 3220 must be connected to ethernet (I havent tried it with the 3220 connected directly to the computer). Also, this works with a free email with domain Godaddy account, so YMMV.
1. Open your web browser and navigate to the 3220's CentreWare IS. 2. Click on "Protocol/SMTP Server" 3. Check "Host Name" 4. Type smtpout.secureserver.net/80 for server/port 5. Check "SMTP requires authentication" 6. Enter your username/pw 7. Click "Save Changes"
If you are asked for a username/pw to save the settings, the 3220's default are admin/1111.
Now click on "E-mail/E-mail Setup" on the navigation. Make sure your default [From:] address is your sender email address (they must match). Click "Save Changes"
As a final recommendation, I strongly suggest that you create your address book (E-mal/Local Address Book on the navigation) to make it easier to send by email, otherwise you will have to manually enter email addresses using the 3220's keypad (very slow!). Create groups for sending scans to several emails without having to select each individual email from the 3220's panel (also slow!).
Hope this helps.

Dec 31, 2010 | Xerox WorkCentre 3220 All-In-One Laser...

3 Answers

I can't configure the email. I enter the SMTP address but wet I try to connect tell me Conn. Failed , I don't now how to configure it and where if is i have to put the information about my internet...


SMTP2Go has an SMTP server that works with Xerox WorkCentres:
http://www.smtp2go.com/blog/smtp-server-for-xerox-workcentres/
You can also test their service for free.

Sep 30, 2010 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

When I go to send an e-mail from my M20i and it gives you the option to "Send to Myself?" How do I change the e-mail address to mine?


you can configure that by access the web page of the device > Properties > Services > email Settings > From field Options

Mar 09, 2010 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Xerox 7232 workcentere cannot send emails


Judging from what you've said, I would say this is a setting on the printer. You need to make sure you have the outgoing address correct. Basically go into your printer settings with your E-mail server IP's.

Jul 17, 2009 | Xerox WorkCentre M20i All-In-One Laser...

5 Answers

I get an SMTP error when i try to emali from my Xerox Workcentre M20i. What can i do to scan or e-mail without being directly connected to the printer via parallel port or USB?


That is not true i work as a IT Spec for the Kentucky Army National Guard and we have over 20 M20I series printers in which we have set up to scan to email. None of these printers are hooked up directly to the computer and they all have the ablity to scan to email. if you printer dose not seem to have the ability they you will probally just need to update the os. Here are the steps to get it set up.

  1. Connect the printer to the network
  2. Print a network config sheet
  3. use IE to connet to the web based interface useing the printers IP
  4. Click on the properties tab
  5. hit the little plus sign by connectivity
  6. do the same with protocols
  7. find and click on smtp server
  8. add ip address in the ip address and if your server requires athenticating type in the user name and password
  9. if for some reason the maxium message size has undefined then you will need to complete reset the printer or you will get an error it needs to have options that can be selected.
  10. now go to services
  11. then email settings
  12. select apropriate modes and the default from address
  13. if you want to set permissions to the device you can do so under user authintcation
  14. you can also set up the LAB and GAB
Note:
some web sites may not allow you to suer this function one alternitive is to set up a local smtp server on your network and create a mail box for yourself then you will just need to put your smtp server address in the instructions listed in step 8. I hope this helps.

Jan 28, 2009 | Xerox WorkCentre M20i All-In-One Laser...

2 Answers

Xerox M20i scan to e-mail


You can not scan with a M20i with an Ethernet cat 5 cable. It can ONLY be done via a USB or parallel cable.

If you don't believe me, which many on here wont accept the truth, here is the note from the Xerox documentation..

The WorkCentre can scan a document via Direct Scanning using a USB or Parallel Port connection only.

Jan 11, 2009 | Xerox WorkCentre M20i All-In-One Laser...

Not finding what you are looking for?
Xerox WorkCentre M20i All-In-One Laser Printer Logo

Related Topics:

291 people viewed this question

Ask a Question

Usually answered in minutes!

Top Xerox Office Equipment & Supplies Experts

Whit
Whit

Level 1 Expert

185 Answers

Xeroxrep

Level 1 Expert

33 Answers

Philip Hughes

Level 2 Expert

68 Answers

Are you a Xerox Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...