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I tried to use my headset in Adobe Connect Pro-meeting. The only choise for microphone was the Realtek Audio device which is in my computer, so I could't record any sounds or speech with my headsets' microphone. How can I get my headset-microphone work? It can't be found in any Windows' Control Panel "audio devices" section or anywhere else so I could configure my audio I/O settings.

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  • airisalmela Jun 01, 2009

    Thank you for trying to help me.

    Unfortunately I still didn't get anywhere with my problems; I don't have such file C:\program files\analog devices\SoundMAX\ I actually have no idea what a SoundMAX is and what does it have to do with my headset... And I do not have any ASUS cd (I don't even know what that is!). So I must ask for more advices.

    Thank you!

    Airi Salmela



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Hi there.
If you use win2000 or winXP check this out >>>>>

Copy and paste this link into your web browsers address bar.

If you use Vista please post back.


Posted on Jun 01, 2009

  • Lee Hodgson
    Lee Hodgson Jun 01, 2009

    Ok, if you are using Vista and i notice that your audio device is Realtek then go here and check this full tutorial out for recording from your microphone as typing the info will take time >>>>>>
    (pictures are included in this walkthrough)

    Good luck


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I FIXED IT!! The fix (if you haven't bought a new sound card) is to go to
C:\Program Files\Analog Devices\SoundMAX\ and run ATIrem.exe. This will remove all the soundmax files. Then put in the ASUS cd and run the "Add New Hardware Wizard". It'll find the sound controller and then you just have to reinstall it. Once it's reinstalled go to ctrl panel > sound devices > voice > volume and make sure mic is checked with the volume up. Then click properties, playback, and okay. Click file then adv
go to control panel and click on soundmax then click on micraphone and click mic or headset then click on test or w/e and talk and then apply then ok and mine works now YAY!


go to control panel
2. choose "sounds and audio devices"
3. choose the "audio" tab
4. there are "default device" for "sound playback" and "sound recording", change both to logitech usb headset"

you then effectively enable the headset and disable the speakers. and the sound will remain on the headset after unplug and replug.

take the device manager and check wether the device is enabled and is working properly
if yes then
bringout your sound settings option from your taskbar and check wether the microphone option is in mute or turned on
if mute turn it on then it wil work

Posted on May 27, 2009

  • 1 more comment 
  • mohammed marika thambi
    mohammed marika thambi May 27, 2009

    increase virtual memory
    - change the room seetings to be DSL
    - the computer is restarted right before she comes into the room
    - not opening anything but Connect Pro Meeting
    - started off with activating audio, then activate the video pod.
    - unplugged anything but webcam and headset from any USB ports

    we couldn't get the problem to be solved. I guess I have to think that
    her computer was old with limited memory...

  • mohammed marika thambi
    mohammed marika thambi May 27, 2009

    try this link - 27k

  • mohammed marika thambi
    mohammed marika thambi May 27, 2009

    Audio portion for use
    with Adobe Connect if not all staff have camera/microphone or if you
    want to have less problems with audio.

    Phone number to reserve - 814-863-3410 or their web site.

    • Ports available: 6, 10, 14, 30

    • These are available on a limited basis

    • NON-UP staff would need a PSU operator to open the line. This will use one port.



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