Question about Tomtom ONE GPS Receiver

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Faulty tracking My Tomtom takes 10 minutes to lock onto a GPS signal after turning on. The tracking is faulty. It shows the car going over the surrounding countryside instead of the highway I am driving on. That means it is constantly recalculating the route. What a piece of garbage.

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  • stephen_p_bu May 28, 2009

    Thank you very much for the advice. The TomTom works perfectly now.

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Try a software update?

Posted on May 27, 2009

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Should have bought a Magellian

Posted on Jul 04, 2009

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It might be the weather promblem. The clouds blocking the way to the sattelite

Posted on Jul 01, 2009

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1 Answer

Can't get a GPS signal for last 24 hrs


I had a similar problem and did solve it with the soft reset (pressing reset button). I have a One XL and there is a small reset button that you push with a paper clip. On the XL 330 you press and hold the on/off button for 15 seconds and the unit should reset.

My symptoms: Would not find a GPS signal. When I looked at the GPS Satellite status (press on the GPS signal strength bars, again on the GPS/battery status) you can see it locking on up to 8 satellites but would still not show a gps signal lock. Normally it only takes 4 satellites to get a gps lock. My other sympton was that when I attached the GPS unit to the computer and operated it with TomTom Home, it worked fine and locked on to the gps signal quickly (even inside my home). But it would never (at least for 30 minute trips) lock on to a gps signal. After doing a reset it began working normally and locked on to a gps signal after finding 4 or more satellite signals.

Aug 06, 2009 | Tomtom XL 330 Car GPS Receiver

1 Answer

The TomTom now takes 20 minutes to find a signal


try downloading tomtom home on your pc and synchronise, this should download any updates and gps fixes etc onto your device, good luck

Aug 05, 2009 | Tomtom ONE GPS Receiver

1 Answer

My Tom Tom One takes a long time to pick up a GPS signal (30 to 45 minutes)


You might want to try updating your TomTom through TomTom Home. It loads something called "QuickFix" onto the TomTom, which I guess tells the TomTom where GPS satellites are going to be. I get a fix in about 5-15 seconds if I keep this updated, otherwise it takes a few minutes.

Aug 01, 2009 | Tomtom One XL GPS Receiver

1 Answer

My tom tom cannot track its GPS and the screen freezes


My tomtom one screen kept showing that it was waiting for a valid gps signal all day yesterday 7/1/09 what can I do to fix this problem?

Jul 02, 2009 | Tomtom GO GPS Receiver

2 Answers

5 MPH DIFFERENCE BETWEEN CAR AND TOMTOM GO 530


The TomTom is being tracked by upto 11 satellites, therefore the speed on your TomTom is correct. Generally a speedo in a car is around 5-10% inacurate.

Jun 15, 2009 | Tomtom GO 720 GPS Receiver

1 Answer

I am not getting satalite signal on my tom tom xl


The most common problem to this is because the TomTom doesn't know it's current location.  It may be that you last used your device a long distance from where you currently are now.  I don't know how long you waited for the gps signal to acquire but it can take up to 10 minutes (even on military aircraft if they don't know current location).  
Power it up and press on the signal strength icon.  That will bring up your satellite tracking status.  If it don't look like it's doing anything, then your gps has probably malfunctioned.  If it looks like it's acquiring satellites, then give it a good amount of time (10-15 minutes) to see if it can find your location.  I recommend doing it outside of your vehicle with no satellite obstructions to make the process go faster.
Good Luck

Jun 10, 2009 | Tomtom One XL GPS Receiver

1 Answer

MY TOMTOM ONE IS WAITING FOR A VALID GPS SIGNAL I HAVE ALREDY STARTED TWICES


Turn on your tt and let it bootup. After it has booted up go to the map screen. On the bottom right where the bars are for satellite reception. Tap the bars this will take you to the screen telling you the device code etc. On the upper far right where the battery icon is tap the screen again. This will take you to a screen showing the satellites. If you see grey bars on the graph just wait awhile. Sometimes when your tt has not been turned on for awhile or you have turned it on after traveling a few miles it may take up to 30 minutes to get a lock.
Hope this helps

May 06, 2009 | Tomtom ONE GPS Receiver

1 Answer

Can't get satellite signal for my GPS.


Finding a GPS signal
In the following cases it can take up to 5 minutes to find your current position:
  • You use your TomTom device for the first time.
  • You haven't used your TomTom device for a longer time.
  • Your TomTom device has been relocated without using it (e.g. after travelling by plane or train).
If it takes longer than 5 minutes, make sure that you are in an open place without tall buildings or trees around you.
Once your TomTom device has located your current position, theDriving View is shown in full colour and shows your position on the map.
Tip: Most TomTom devices can use QuickGPSfix™ to locate your current position faster.

Regards.

Jan 04, 2009 | Tomtom GO 730 Car GPS Receiver

1 Answer

Tom Tom one just comes on and then says that there is no GPS devi


It "might" be that your tomtom has lost its position due to you moving countries. the TomTom stores its last position so each time you switch it off then on again it can find the satellites it had before quickly. Because you have moved a long way ( on the aeroplane ) the TomTom now thinks you are still in America so it's looking for the satelittes over America rather than over the UK.
I would try this :
  • Press the reset switch through the hole at base of tomtom ( 1 quick press is all you need , dont press too hard , you should feel the switch click as its a tactile switch )
  • The TomTom has now had a hard reset
  • Go outside in a location where you have a clear view to the south . ( preferably a clear view from east through south and to the west )
  • Switch the tomtom ON
  • Make sure the tomtom has a clear view of the sky and the top of the tomtom ( its antenna is in the top ) is unobstructed.
  • Tap the screen just above right bottom ( where you see the signal bars )
  • The next screen shows the battery state and some bars on right side
  • Tap the bars
  • You should now have a bigger screen with bigger bars
  • The bars are each channel your tomtom can receive satelittes on
  • Wait about 3 to 4 minutes and see if any of the bars are GREY
  • Grey bars shows you are receiving satelittes ( but signal is week )
  • Blue bars show good strong signals are being received
  • It may take a few minutes to lock on ( fingers crossed )
  • If it does have a lock ( at least 3 blue bars ) your tomtom will remember and store these satelittes so next time you switch on it will go straight to them quickly and lock on .
  • Your problem will be sorted.
if you dont get any bars at all then it's likely your tomtom has become faulty in the receiver or antenna section and will need proffesional repair . Rare but It is also possibly a files / data fault on your SD card . In this case if you made a backup of the card , you will need to revert to that and reinstall the files to the SD card.

GOOD LUCK

Nov 11, 2008 | Tomtom ONE GPS Receiver

2 Answers

No gps device


Hi,

Sometimes it can take a TomTom many minutes to obtain satellites. To give it a chance and to test it make sure you have a clear 180 degree view to the south ( that's if you are in the northern hemisphere ) . Its to the north if you are in the southern hemisphere.
So, put the TomTom with it's back facing the equator ( all the GPS satellites are above the equator in an arc ) it's almost straight up in fact but towards the equator.
If you switch on , let it boot up , then tap the screen near the bottom right where you see a bar graph . ( see photo's and finger indicates where to tap position )
The screen will change to another screen and again you should have the bar graph on right hand side with a battery symbol either below or above. once again tap the bar graph and a larger STATUS screen should appear. You should be able to see the TomTom scanning for satellites . Any it receives will be GREY but grey ones are not yet locked on. If any of the bars on the TomTom get a fix or lock on they will turn BLUE . Only when the TomTom has 3 or more BLUE satellites can it present a fix on your location. If none of the bars on the graph ever turn BLUE then you have a faulty TomTom or possibly corrupted data on the SD card. If you get ANY of the bars turn BLUE then it's likely your TomTom is working OK but is just having difficulty locking onto any satellites. You might have to wait a while or move location.
Once the TomTom gets a fix , even if you turn it off then on again it will remember what satellites it was locked onto before so it should not need to scan again and should find the satellites real quick or at least quicker. See photographs below for the 3 stages to go through to check status.
( NOTE : The photograph shows a TomTom ONE v2 but almost all models of TomTom show similar screens ) See last photo where one of the bars is GREY , this shows it's receiving that satellite but it's not strong enough to get a fix from it. The last bar shows the TomTom knows there is a satellite there but currently has no signal from it. The BLUE bars show good reception and fixes on those satellites.
I do hope this helps solve your problem but if not then please revisit this forum and post any questions again and i'll see if I can help.

Please remember to rate my comments and recommendations if you have found them useful at all by clicking on the coloured diamonds on this page.

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Aug 10, 2008 | Tomtom GO 300 GPS Receiver

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